Zendesk Tickets — X Channel

naftiko: 1.0.0-alpha2
info:
  label: Zendesk Tickets — X Channel
  description: 'Zendesk Tickets — X Channel. 2 operations. Lead operation: Zendesk Post  Api V2 Channels Twitter Tickets.
    Self-contained Naftiko capability covering one Zendesk business surface.'
  tags:
  - Zendesk
  - X Channel
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    ZENDESK_API_KEY: ZENDESK_API_KEY
capability:
  consumes:
  - type: http
    namespace: tickets-x-channel
    baseUri: ''
    description: Zendesk Tickets — X Channel business capability. Self-contained, no shared references.
    resources:
    - name: api-v2-channels-twitter-tickets
      path: /api/v2/channels/twitter/tickets
      operations:
      - name: createticketfromtweet
        method: POST
        description: Zendesk Post  Api V2 Channels Twitter Tickets
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-channels-twitter-tickets-comment_id-statuses
      path: /api/v2/channels/twitter/tickets/{comment_id}/statuses
      operations:
      - name: gettingtwicketstatus
        method: GET
        description: Zendesk Get  Api V2 Channels Twitter Tickets Comment_id Statuses
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: ids
          in: query
          type: string
          description: Optional comment ids to retrieve tweet information for only particular comments
  exposes:
  - type: rest
    namespace: tickets-x-channel-rest
    port: 8080
    description: REST adapter for Zendesk Tickets — X Channel. One Spectral-compliant resource per consumed operation, prefixed
      with /v1.
    resources:
    - path: /v1/api/v2/channels/twitter/tickets
      name: api-v2-channels-twitter-tickets
      description: REST surface for api-v2-channels-twitter-tickets.
      operations:
      - method: POST
        name: createticketfromtweet
        description: Zendesk Post  Api V2 Channels Twitter Tickets
        call: tickets-x-channel.createticketfromtweet
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/channels/twitter/tickets/{comment-id}/statuses
      name: api-v2-channels-twitter-tickets-comment-id-statuses
      description: REST surface for api-v2-channels-twitter-tickets-comment_id-statuses.
      operations:
      - method: GET
        name: gettingtwicketstatus
        description: Zendesk Get  Api V2 Channels Twitter Tickets Comment_id Statuses
        call: tickets-x-channel.gettingtwicketstatus
        with:
          ids: rest.ids
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: tickets-x-channel-mcp
    port: 9090
    transport: http
    description: MCP adapter for Zendesk Tickets — X Channel. One tool per consumed operation, routed inline through this
      capability's consumes block.
    tools:
    - name: zendesk-post-api-v2-channels
      description: Zendesk Post  Api V2 Channels Twitter Tickets
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: tickets-x-channel.createticketfromtweet
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-get-api-v2-channels
      description: Zendesk Get  Api V2 Channels Twitter Tickets Comment_id Statuses
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: tickets-x-channel.gettingtwicketstatus
      with:
        ids: tools.ids
      outputParameters:
      - type: object
        mapping: $.