Zendesk Tickets — Tickets

naftiko: 1.0.0-alpha2
info:
  label: Zendesk Tickets — Tickets
  description: 'Zendesk Tickets — Tickets. 18 operations. Lead operation: Zendesk Get  Api V2 Tickets. Self-contained Naftiko
    capability covering one Zendesk business surface.'
  tags:
  - Zendesk
  - Tickets
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    ZENDESK_API_KEY: ZENDESK_API_KEY
capability:
  consumes:
  - type: http
    namespace: tickets-tickets
    baseUri: ''
    description: Zendesk Tickets — Tickets business capability. Self-contained, no shared references.
    resources:
    - name: api-v2-tickets
      path: /api/v2/tickets
      operations:
      - name: listtickets
        method: GET
        description: Zendesk Get  Api V2 Tickets
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: external_id
          in: query
          type: string
          description: 'Lists tickets by external id. External ids don''t have to be unique for each ticket. As a result,
            the request may return multiple tickets with the same external '
      - name: createticket
        method: POST
        description: Zendesk Post  Api V2 Tickets
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: false
    - name: api-v2-tickets-count
      path: /api/v2/tickets/count
      operations:
      - name: counttickets
        method: GET
        description: Zendesk Get  Api V2 Tickets Count
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-tickets-create_many
      path: /api/v2/tickets/create_many
      operations:
      - name: ticketscreatemany
        method: POST
        description: Zendesk Post  Api V2 Tickets Create_many
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: false
    - name: api-v2-tickets-destroy_many
      path: /api/v2/tickets/destroy_many
      operations:
      - name: bulkdeletetickets
        method: DELETE
        description: Zendesk Delete  Api V2 Tickets Destroy_many
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-tickets-mark_many_as_spam
      path: /api/v2/tickets/mark_many_as_spam
      operations:
      - name: markmanyticketsasspam
        method: PUT
        description: Zendesk Put  Api V2 Tickets Mark_many_as_spam
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-tickets-show_many
      path: /api/v2/tickets/show_many
      operations:
      - name: ticketsshowmany
        method: GET
        description: Zendesk Get  Api V2 Tickets Show_many
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-tickets-update_many
      path: /api/v2/tickets/update_many
      operations:
      - name: ticketsupdatemany
        method: PUT
        description: Zendesk Put  Api V2 Tickets Update_many
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: ids
          in: query
          type: string
          description: Comma-separated list of ticket ids
    - name: api-v2-tickets-ticket_id
      path: /api/v2/tickets/{ticket_id}
      operations:
      - name: showticket
        method: GET
        description: Zendesk Get  Api V2 Tickets Ticket_id
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
      - name: updateticket
        method: PUT
        description: Zendesk Put  Api V2 Tickets Ticket_id
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: false
      - name: deleteticket
        method: DELETE
        description: Zendesk Delete  Api V2 Tickets Ticket_id
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-tickets-ticket_id-collaborators
      path: /api/v2/tickets/{ticket_id}/collaborators
      operations:
      - name: listticketcollaborators
        method: GET
        description: Zendesk Get  Api V2 Tickets Ticket_id Collaborators
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-tickets-ticket_id-email_ccs
      path: /api/v2/tickets/{ticket_id}/email_ccs
      operations:
      - name: listticketemailccs
        method: GET
        description: Zendesk Get  Api V2 Tickets Ticket_id Email_ccs
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-tickets-ticket_id-followers
      path: /api/v2/tickets/{ticket_id}/followers
      operations:
      - name: listticketfollowers
        method: GET
        description: Zendesk Get  Api V2 Tickets Ticket_id Followers
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-tickets-ticket_id-incidents
      path: /api/v2/tickets/{ticket_id}/incidents
      operations:
      - name: listticketincidents
        method: GET
        description: Zendesk Get  Api V2 Tickets Ticket_id Incidents
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-tickets-ticket_id-mark_as_spam
      path: /api/v2/tickets/{ticket_id}/mark_as_spam
      operations:
      - name: markticketasspamandsuspendrequester
        method: PUT
        description: Zendesk Put  Api V2 Tickets Ticket_id Mark_as_spam
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-tickets-ticket_id-merge
      path: /api/v2/tickets/{ticket_id}/merge
      operations:
      - name: mergeticketsintotargetticket
        method: POST
        description: Zendesk Post  Api V2 Tickets Ticket_id Merge
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: false
    - name: api-v2-tickets-ticket_id-related
      path: /api/v2/tickets/{ticket_id}/related
      operations:
      - name: ticketrelatedinformation
        method: GET
        description: Zendesk Get  Api V2 Tickets Ticket_id Related
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
  exposes:
  - type: rest
    namespace: tickets-tickets-rest
    port: 8080
    description: REST adapter for Zendesk Tickets — Tickets. One Spectral-compliant resource per consumed operation, prefixed
      with /v1.
    resources:
    - path: /v1/api/v2/tickets
      name: api-v2-tickets
      description: REST surface for api-v2-tickets.
      operations:
      - method: GET
        name: listtickets
        description: Zendesk Get  Api V2 Tickets
        call: tickets-tickets.listtickets
        with:
          external_id: rest.external_id
        outputParameters:
        - type: object
          mapping: $.
      - method: POST
        name: createticket
        description: Zendesk Post  Api V2 Tickets
        call: tickets-tickets.createticket
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/count
      name: api-v2-tickets-count
      description: REST surface for api-v2-tickets-count.
      operations:
      - method: GET
        name: counttickets
        description: Zendesk Get  Api V2 Tickets Count
        call: tickets-tickets.counttickets
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/create-many
      name: api-v2-tickets-create-many
      description: REST surface for api-v2-tickets-create_many.
      operations:
      - method: POST
        name: ticketscreatemany
        description: Zendesk Post  Api V2 Tickets Create_many
        call: tickets-tickets.ticketscreatemany
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/destroy-many
      name: api-v2-tickets-destroy-many
      description: REST surface for api-v2-tickets-destroy_many.
      operations:
      - method: DELETE
        name: bulkdeletetickets
        description: Zendesk Delete  Api V2 Tickets Destroy_many
        call: tickets-tickets.bulkdeletetickets
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/mark-many-as-spam
      name: api-v2-tickets-mark-many-as-spam
      description: REST surface for api-v2-tickets-mark_many_as_spam.
      operations:
      - method: PUT
        name: markmanyticketsasspam
        description: Zendesk Put  Api V2 Tickets Mark_many_as_spam
        call: tickets-tickets.markmanyticketsasspam
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/show-many
      name: api-v2-tickets-show-many
      description: REST surface for api-v2-tickets-show_many.
      operations:
      - method: GET
        name: ticketsshowmany
        description: Zendesk Get  Api V2 Tickets Show_many
        call: tickets-tickets.ticketsshowmany
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/update-many
      name: api-v2-tickets-update-many
      description: REST surface for api-v2-tickets-update_many.
      operations:
      - method: PUT
        name: ticketsupdatemany
        description: Zendesk Put  Api V2 Tickets Update_many
        call: tickets-tickets.ticketsupdatemany
        with:
          ids: rest.ids
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/{ticket-id}
      name: api-v2-tickets-ticket-id
      description: REST surface for api-v2-tickets-ticket_id.
      operations:
      - method: GET
        name: showticket
        description: Zendesk Get  Api V2 Tickets Ticket_id
        call: tickets-tickets.showticket
        outputParameters:
        - type: object
          mapping: $.
      - method: PUT
        name: updateticket
        description: Zendesk Put  Api V2 Tickets Ticket_id
        call: tickets-tickets.updateticket
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
      - method: DELETE
        name: deleteticket
        description: Zendesk Delete  Api V2 Tickets Ticket_id
        call: tickets-tickets.deleteticket
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/{ticket-id}/collaborators
      name: api-v2-tickets-ticket-id-collaborators
      description: REST surface for api-v2-tickets-ticket_id-collaborators.
      operations:
      - method: GET
        name: listticketcollaborators
        description: Zendesk Get  Api V2 Tickets Ticket_id Collaborators
        call: tickets-tickets.listticketcollaborators
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/{ticket-id}/email-ccs
      name: api-v2-tickets-ticket-id-email-ccs
      description: REST surface for api-v2-tickets-ticket_id-email_ccs.
      operations:
      - method: GET
        name: listticketemailccs
        description: Zendesk Get  Api V2 Tickets Ticket_id Email_ccs
        call: tickets-tickets.listticketemailccs
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/{ticket-id}/followers
      name: api-v2-tickets-ticket-id-followers
      description: REST surface for api-v2-tickets-ticket_id-followers.
      operations:
      - method: GET
        name: listticketfollowers
        description: Zendesk Get  Api V2 Tickets Ticket_id Followers
        call: tickets-tickets.listticketfollowers
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/{ticket-id}/incidents
      name: api-v2-tickets-ticket-id-incidents
      description: REST surface for api-v2-tickets-ticket_id-incidents.
      operations:
      - method: GET
        name: listticketincidents
        description: Zendesk Get  Api V2 Tickets Ticket_id Incidents
        call: tickets-tickets.listticketincidents
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/{ticket-id}/mark-as-spam
      name: api-v2-tickets-ticket-id-mark-as-spam
      description: REST surface for api-v2-tickets-ticket_id-mark_as_spam.
      operations:
      - method: PUT
        name: markticketasspamandsuspendrequester
        description: Zendesk Put  Api V2 Tickets Ticket_id Mark_as_spam
        call: tickets-tickets.markticketasspamandsuspendrequester
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/{ticket-id}/merge
      name: api-v2-tickets-ticket-id-merge
      description: REST surface for api-v2-tickets-ticket_id-merge.
      operations:
      - method: POST
        name: mergeticketsintotargetticket
        description: Zendesk Post  Api V2 Tickets Ticket_id Merge
        call: tickets-tickets.mergeticketsintotargetticket
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/tickets/{ticket-id}/related
      name: api-v2-tickets-ticket-id-related
      description: REST surface for api-v2-tickets-ticket_id-related.
      operations:
      - method: GET
        name: ticketrelatedinformation
        description: Zendesk Get  Api V2 Tickets Ticket_id Related
        call: tickets-tickets.ticketrelatedinformation
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: tickets-tickets-mcp
    port: 9090
    transport: http
    description: MCP adapter for Zendesk Tickets — Tickets. One tool per consumed operation, routed inline through this capability's
      consumes block.
    tools:
    - name: zendesk-get-api-v2-tickets
      description: Zendesk Get  Api V2 Tickets
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: tickets-tickets.listtickets
      with:
        external_id: tools.external_id
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-post-api-v2-tickets
      description: Zendesk Post  Api V2 Tickets
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: tickets-tickets.createticket
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-get-api-v2-tickets-2
      description: Zendesk Get  Api V2 Tickets Count
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: tickets-tickets.counttickets
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-post-api-v2-tickets-2
      description: Zendesk Post  Api V2 Tickets Create_many
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: tickets-tickets.ticketscreatemany
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-delete-api-v2-tickets
      description: Zendesk Delete  Api V2 Tickets Destroy_many
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: tickets-tickets.bulkdeletetickets
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-put-api-v2-tickets
      description: Zendesk Put  Api V2 Tickets Mark_many_as_spam
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: tickets-tickets.markmanyticketsasspam
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-get-api-v2-tickets-3
      description: Zendesk Get  Api V2 Tickets Show_many
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: tickets-tickets.ticketsshowmany
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-put-api-v2-tickets-2
      description: Zendesk Put  Api V2 Tickets Update_many
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: tickets-tickets.ticketsupdatemany
      with:
        ids: tools.ids
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-get-api-v2-tickets-4
      description: Zendesk Get  Api V2 Tickets Ticket_id
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: tickets-tickets.showticket
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-put-api-v2-tickets-3
      description: Zendesk Put  Api V2 Tickets Ticket_id
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: tickets-tickets.updateticket
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-delete-api-v2-tickets-2
      description: Zendesk Delete  Api V2 Tickets Ticket_id
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: tickets-tickets.deleteticket
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-get-api-v2-tickets-5
      description: Zendesk Get  Api V2 Tickets Ticket_id Collaborators
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: tickets-tickets.listticketcollaborators
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-get-api-v2-tickets-6
      description: Zendesk Get  Api V2 Tickets Ticket_id Email_ccs
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: tickets-tickets.listticketemailccs
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-get-api-v2-tickets-7
      description: Zendesk Get  Api V2 Tickets Ticket_id Followers
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: tickets-tickets.listticketfollowers
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-get-api-v2-tickets-8
      description: Zendesk Get  Api V2 Tickets Ticket_id Incidents
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: tickets-tickets.listticketincidents
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-put-api-v2-tickets-4
      description: Zendesk Put  Api V2 Tickets Ticket_id Mark_as_spam
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: tickets-tickets.markticketasspamandsuspendrequester
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-post-api-v2-tickets-3
      description: Zendesk Post  Api V2 Tickets Ticket_id Merge
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: tickets-tickets.mergeticketsintotargetticket
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-get-api-v2-tickets-9
      description: Zendesk Get  Api V2 Tickets Ticket_id Related
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: tickets-tickets.ticketrelatedinformation
      outputParameters:
      - type: object
        mapping: $.