Zendesk · Capability

Zendesk Tickets — Skill Based Routing

Zendesk Tickets — Skill Based Routing. 2 operations. Lead operation: Zendesk Get Api V2 Routing Tickets Ticket_id Instance_values. Self-contained Naftiko capability covering one Zendesk business surface.

Run with Naftiko ZendeskSkill Based Routing

What You Can Do

GET
Listticketattributevalues — Zendesk Get Api V2 Routing Tickets Ticket_id Instance_values
/v1/api/v2/routing/tickets/{ticket-id}/instance-values
POST
Setticketattributevalues — Zendesk Post Api V2 Routing Tickets Ticket_id Instance_values
/v1/api/v2/routing/tickets/{ticket-id}/instance-values

MCP Tools

zendesk-get-api-v2-routing

Zendesk Get Api V2 Routing Tickets Ticket_id Instance_values

read-only idempotent
zendesk-post-api-v2-routing

Zendesk Post Api V2 Routing Tickets Ticket_id Instance_values

Capability Spec

tickets-skill-based-routing.yaml Raw ↑ 
naftiko: 1.0.0-alpha2
info:
  label: Zendesk Tickets — Skill Based Routing
  description: 'Zendesk Tickets — Skill Based Routing. 2 operations. Lead operation: Zendesk Get  Api V2 Routing Tickets Ticket_id
    Instance_values. Self-contained Naftiko capability covering one Zendesk business surface.'
  tags:
  - Zendesk
  - Skill Based Routing
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    ZENDESK_API_KEY: ZENDESK_API_KEY
capability:
  consumes:
  - type: http
    namespace: tickets-skill-based-routing
    baseUri: ''
    description: Zendesk Tickets — Skill Based Routing business capability. Self-contained, no shared references.
    resources:
    - name: api-v2-routing-tickets-ticket_id-instance_values
      path: /api/v2/routing/tickets/{ticket_id}/instance_values
      operations:
      - name: listticketattributevalues
        method: GET
        description: Zendesk Get  Api V2 Routing Tickets Ticket_id Instance_values
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
      - name: setticketattributevalues
        method: POST
        description: Zendesk Post  Api V2 Routing Tickets Ticket_id Instance_values
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
  exposes:
  - type: rest
    namespace: tickets-skill-based-routing-rest
    port: 8080
    description: REST adapter for Zendesk Tickets — Skill Based Routing. One Spectral-compliant resource per consumed operation,
      prefixed with /v1.
    resources:
    - path: /v1/api/v2/routing/tickets/{ticket-id}/instance-values
      name: api-v2-routing-tickets-ticket-id-instance-values
      description: REST surface for api-v2-routing-tickets-ticket_id-instance_values.
      operations:
      - method: GET
        name: listticketattributevalues
        description: Zendesk Get  Api V2 Routing Tickets Ticket_id Instance_values
        call: tickets-skill-based-routing.listticketattributevalues
        outputParameters:
        - type: object
          mapping: $.
      - method: POST
        name: setticketattributevalues
        description: Zendesk Post  Api V2 Routing Tickets Ticket_id Instance_values
        call: tickets-skill-based-routing.setticketattributevalues
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: tickets-skill-based-routing-mcp
    port: 9090
    transport: http
    description: MCP adapter for Zendesk Tickets — Skill Based Routing. One tool per consumed operation, routed inline through
      this capability's consumes block.
    tools:
    - name: zendesk-get-api-v2-routing
      description: Zendesk Get  Api V2 Routing Tickets Ticket_id Instance_values
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: tickets-skill-based-routing.listticketattributevalues
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-post-api-v2-routing
      description: Zendesk Post  Api V2 Routing Tickets Ticket_id Instance_values
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: tickets-skill-based-routing.setticketattributevalues
      outputParameters:
      - type: object
        mapping: $.