Zendesk Channels — Basics

naftiko: 1.0.0-alpha2
info:
  label: Zendesk Channels — Basics
  description: 'Zendesk Channels — Basics. 3 operations. Lead operation: Zendesk Post  Api V2 Channels Voice Agents Agent_id
    Tickets Ticket_id Display. Self-contained Naftiko capability covering one Zendesk business surface.'
  tags:
  - Zendesk
  - Basics
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    ZENDESK_API_KEY: ZENDESK_API_KEY
capability:
  consumes:
  - type: http
    namespace: channels-basics
    baseUri: ''
    description: Zendesk Channels — Basics business capability. Self-contained, no shared references.
    resources:
    - name: api-v2-channels-voice-agents-agent_id-tickets-ticket_id-display
      path: /api/v2/channels/voice/agents/{agent_id}/tickets/{ticket_id}/display
      operations:
      - name: openticketinagentbrowser
        method: POST
        description: Zendesk Post  Api V2 Channels Voice Agents Agent_id Tickets Ticket_id Display
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-channels-voice-agents-agent_id-users-user_id-display
      path: /api/v2/channels/voice/agents/{agent_id}/users/{user_id}/display
      operations:
      - name: openusersprofileinagentbrowser
        method: POST
        description: Zendesk Post  Api V2 Channels Voice Agents Agent_id Users User_id Display
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: api-v2-channels-voice-tickets
      path: /api/v2/channels/voice/tickets
      operations:
      - name: createticketorvoicemailticket
        method: POST
        description: Zendesk Post  Api V2 Channels Voice Tickets
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: false
  exposes:
  - type: rest
    namespace: channels-basics-rest
    port: 8080
    description: REST adapter for Zendesk Channels — Basics. One Spectral-compliant resource per consumed operation, prefixed
      with /v1.
    resources:
    - path: /v1/api/v2/channels/voice/agents/{agent-id}/tickets/{ticket-id}/display
      name: api-v2-channels-voice-agents-agent-id-tickets-ticket-id-display
      description: REST surface for api-v2-channels-voice-agents-agent_id-tickets-ticket_id-display.
      operations:
      - method: POST
        name: openticketinagentbrowser
        description: Zendesk Post  Api V2 Channels Voice Agents Agent_id Tickets Ticket_id Display
        call: channels-basics.openticketinagentbrowser
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/channels/voice/agents/{agent-id}/users/{user-id}/display
      name: api-v2-channels-voice-agents-agent-id-users-user-id-display
      description: REST surface for api-v2-channels-voice-agents-agent_id-users-user_id-display.
      operations:
      - method: POST
        name: openusersprofileinagentbrowser
        description: Zendesk Post  Api V2 Channels Voice Agents Agent_id Users User_id Display
        call: channels-basics.openusersprofileinagentbrowser
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v2/channels/voice/tickets
      name: api-v2-channels-voice-tickets
      description: REST surface for api-v2-channels-voice-tickets.
      operations:
      - method: POST
        name: createticketorvoicemailticket
        description: Zendesk Post  Api V2 Channels Voice Tickets
        call: channels-basics.createticketorvoicemailticket
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: channels-basics-mcp
    port: 9090
    transport: http
    description: MCP adapter for Zendesk Channels — Basics. One tool per consumed operation, routed inline through this capability's
      consumes block.
    tools:
    - name: zendesk-post-api-v2-channels
      description: Zendesk Post  Api V2 Channels Voice Agents Agent_id Tickets Ticket_id Display
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: channels-basics.openticketinagentbrowser
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-post-api-v2-channels-2
      description: Zendesk Post  Api V2 Channels Voice Agents Agent_id Users User_id Display
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: channels-basics.openusersprofileinagentbrowser
      outputParameters:
      - type: object
        mapping: $.
    - name: zendesk-post-api-v2-channels-3
      description: Zendesk Post  Api V2 Channels Voice Tickets
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: channels-basics.createticketorvoicemailticket
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.