Windstream Enterprise Contact Center Services API — agents

naftiko: 1.0.0-alpha2
info:
  label: Windstream Enterprise Contact Center Services API — agents
  description: 'Windstream Enterprise Contact Center Services API — agents. 3 operations. Lead operation: Update Agent State.
    Self-contained Naftiko capability covering one Windstream Holdings business surface.'
  tags:
  - Windstream Holdings
  - agents
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    WINDSTREAM_HOLDINGS_API_KEY: WINDSTREAM_HOLDINGS_API_KEY
capability:
  consumes:
  - type: http
    namespace: windstream-contact-center-agents
    baseUri: https://{ccs_domain}/6/v2/api
    description: Windstream Enterprise Contact Center Services API — agents business capability. Self-contained, no shared
      references.
    resources:
    - name: agent-state
      path: /agent-state
      operations:
      - name: updateagentstate
        method: POST
        description: Update Agent State
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: extensions-extensionUuid-agent-state
      path: /extensions/{extensionUuid}/agent-state
      operations:
      - name: getagentstate
        method: GET
        description: Get Agent State
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: extensionUuid
          in: path
          type: string
          description: Extension UUID
          required: true
    - name: tenants-tenantUuid-presence-options
      path: /tenants/{tenantUuid}/presence-options
      operations:
      - name: listpresenceoptions
        method: GET
        description: List Presence Options
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: tenantUuid
          in: path
          type: string
          description: Tenant UUID
          required: true
    authentication:
      type: bearer
      token: '{{env.WINDSTREAM_HOLDINGS_API_KEY}}'
  exposes:
  - type: rest
    namespace: windstream-contact-center-agents-rest
    port: 8080
    description: REST adapter for Windstream Enterprise Contact Center Services API — agents. One Spectral-compliant resource
      per consumed operation, prefixed with /v1.
    resources:
    - path: /v1/agent-state
      name: agent-state
      description: REST surface for agent-state.
      operations:
      - method: POST
        name: updateagentstate
        description: Update Agent State
        call: windstream-contact-center-agents.updateagentstate
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/extensions/{extensionuuid}/agent-state
      name: extensions-extensionuuid-agent-state
      description: REST surface for extensions-extensionUuid-agent-state.
      operations:
      - method: GET
        name: getagentstate
        description: Get Agent State
        call: windstream-contact-center-agents.getagentstate
        with:
          extensionUuid: rest.extensionUuid
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/tenants/{tenantuuid}/presence-options
      name: tenants-tenantuuid-presence-options
      description: REST surface for tenants-tenantUuid-presence-options.
      operations:
      - method: GET
        name: listpresenceoptions
        description: List Presence Options
        call: windstream-contact-center-agents.listpresenceoptions
        with:
          tenantUuid: rest.tenantUuid
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: windstream-contact-center-agents-mcp
    port: 9090
    transport: http
    description: MCP adapter for Windstream Enterprise Contact Center Services API — agents. One tool per consumed operation,
      routed inline through this capability's consumes block.
    tools:
    - name: update-agent-state
      description: Update Agent State
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: windstream-contact-center-agents.updateagentstate
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: get-agent-state
      description: Get Agent State
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: windstream-contact-center-agents.getagentstate
      with:
        extensionUuid: tools.extensionUuid
      outputParameters:
      - type: object
        mapping: $.
    - name: list-presence-options
      description: List Presence Options
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: windstream-contact-center-agents.listpresenceoptions
      with:
        tenantUuid: tools.tenantUuid
      outputParameters:
      - type: object
        mapping: $.