Webex · Capability
Webex Contact Center — Users
Webex Contact Center — Users. 16 operations. Lead operation: List User(s). Self-contained Naftiko capability covering one Webex business surface.
What You Can Do
GET
Getallconfig16
— List User(s)
/v1/organization/{orgid}/user
PATCH
Patchallconfig
— Bulk partial update Users
/v1/organization/{orgid}/user/bulk
PATCH
Patchdynamicskills
— Bulk update User dynamic skills
/v1/organization/{orgid}/user/bulk/update-dynamic-skill/{skillid}
GET
Getuserbyciuserid
— Get specific User by CI User ID
/v1/organization/{orgid}/user/by-ci-user-id/{id}
GET
Getusersbydynamicskillid
— Get users by dynamic skill ID
/v1/organization/{orgid}/user/by-dynamic-skill-id/{skillid}
POST
Getusersbyskillrequirements
— Get the agents matching skill requirements criteria
/v1/organization/{orgid}/user/fetch-by-skill-requirements
POST
Getuserdatabyids
— Fetch User details by IDs
/v1/organization/{orgid}/user/fetch-user-details-by-ids
GET
Getalluserswithuserprofile
— List Users along with profile
/v1/organization/{orgid}/user/with-user-profile
GET
Getuserwithuserprofile
— Get specific User along with profile by ID
/v1/organization/{orgid}/user/with-user-profile/{id}
GET
Getconfig2
— Get specific User by ID
/v1/organization/{orgid}/user/{id}
PUT
Updateconfig2
— Update specific User by ID
/v1/organization/{orgid}/user/{id}
PATCH
Patchconfig
— Partially update User by ID
/v1/organization/{orgid}/user/{id}
GET
Getincomingreferences1
— List references for a specific User
/v1/organization/{orgid}/user/{id}/incoming-references
PATCH
Reskillagent
— Reskill Agents
/v1/organization/{orgid}/user/{id}/reskill
GET
Getallconfigwithpagedmetadata1
— List User(s)
/v1/organization/{orgid}/v2/user
GET
Getuserbyciuseridwithuserprofilegranularaccess
— Get specific User by CI User ID
/v1/organization/{orgid}/v2/user/by-ci-user-id/{id}
MCP Tools
list-user-s
List User(s)
read-only
idempotent
bulk-partial-update-users
Bulk partial update Users
idempotent
bulk-update-user-dynamic-skills
Bulk update User dynamic skills
idempotent
get-specific-user-ci-user
Get specific User by CI User ID
read-only
idempotent
get-users-dynamic-skill-id
Get users by dynamic skill ID
read-only
idempotent
get-agents-matching-skill-requirements
Get the agents matching skill requirements criteria
read-only
fetch-user-details-ids
Fetch User details by IDs
read-only
list-users-along-profile
List Users along with profile
read-only
idempotent
get-specific-user-along-profile
Get specific User along with profile by ID
read-only
idempotent
get-specific-user-id
Get specific User by ID
read-only
idempotent
update-specific-user-id
Update specific User by ID
idempotent
partially-update-user-id
Partially update User by ID
idempotent
list-references-specific-user
List references for a specific User
read-only
idempotent
reskill-agents
Reskill Agents
idempotent
list-user-s-2
List User(s)
read-only
idempotent
get-specific-user-ci-user-2
Get specific User by CI User ID
read-only
idempotent
Capability Spec
naftiko: 1.0.0-alpha2
info:
label: Webex Contact Center — Users
description: 'Webex Contact Center — Users. 16 operations. Lead operation: List User(s). Self-contained Naftiko capability
covering one Webex business surface.'
tags:
- Webex
- Users
created: '2026-05-19'
modified: '2026-05-19'
binds:
- namespace: env
keys:
WEBEX_API_KEY: WEBEX_API_KEY
capability:
consumes:
- type: http
namespace: contact-center-users
baseUri: ''
description: Webex Contact Center — Users business capability. Self-contained, no shared references.
resources:
- name: organization-orgid-user
path: /organization/{orgid}/user
operations:
- name: getallconfig16
method: GET
description: List User(s)
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: filter
in: query
type: string
description: 'Specify a filter based on which the results will be fetched. Supported filterable fields: id. '
- name: attributes
in: query
type: string
description: Specify the attributes to be returned. By default, all attributes are returned along with the specified
columns. All attributes are supported.
- name: page
in: query
type: integer
description: Defines the number of displayed page. The page number starts from 0.
- name: pageSize
in: query
type: integer
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
max page size, the API will automatically adjust the page si
- name: singleObjectResponse
in: query
type: boolean
description: Specifiy whether to include array fields in the response, This query param should use only if the response
contain single record, if we are using for multiple o
- name: organization-orgid-user-bulk
path: /organization/{orgid}/user/bulk
operations:
- name: patchallconfig
method: PATCH
description: Bulk partial update Users
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: body
in: body
type: object
description: Request body (JSON).
required: true
- name: organization-orgid-user-bulk-update-dynamic-skill-skillId
path: /organization/{orgid}/user/bulk/update-dynamic-skill/{skillId}
operations:
- name: patchdynamicskills
method: PATCH
description: Bulk update User dynamic skills
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: skillId
in: path
type: string
description: The unique identifier of the skill.
required: true
- name: body
in: body
type: object
description: Request body (JSON).
required: true
- name: organization-orgid-user-by-ci-user-id-id
path: /organization/{orgid}/user/by-ci-user-id/{id}
operations:
- name: getuserbyciuserid
method: GET
description: Get specific User by CI User ID
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: CI ID of the User.
required: true
- name: includeUserProfile
in: query
type: boolean
description: Specifiy whether to include user profile data
- name: organization-orgid-user-by-dynamic-skill-id-skillId
path: /organization/{orgid}/user/by-dynamic-skill-id/{skillId}
operations:
- name: getusersbydynamicskillid
method: GET
description: Get users by dynamic skill ID
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: skillId
in: path
type: string
description: The dynamic skill ID to fetch users for
required: true
- name: search
in: query
type: string
description: Filter data based on the search keyword.Supported search columns(firstName, lastName, email, value)
- name: page
in: query
type: integer
description: Defines the number of displayed page. The page number starts from 0.
- name: pageSize
in: query
type: integer
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
max page size, the API will automatically adjust the page si
- name: organization-orgid-user-fetch-by-skill-requirements
path: /organization/{orgid}/user/fetch-by-skill-requirements
operations:
- name: getusersbyskillrequirements
method: POST
description: Get the agents matching skill requirements criteria
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: search
in: query
type: string
description: Filter data based on the search keyword.Supported search columns(firstName, lastName, email)
- name: page
in: query
type: integer
description: Defines the number of displayed page. The page number starts from 0.
- name: pageSize
in: query
type: integer
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
max page size, the API will automatically adjust the page si
- name: body
in: body
type: object
description: Request body (JSON).
required: true
- name: organization-orgid-user-fetch-user-details-by-ids
path: /organization/{orgid}/user/fetch-user-details-by-ids
operations:
- name: getuserdatabyids
method: POST
description: Fetch User details by IDs
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: page
in: query
type: integer
description: Defines the number of displayed page. The page number starts from 0.
- name: pageSize
in: query
type: integer
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
max page size, the API will automatically adjust the page si
- name: body
in: body
type: object
description: Request body (JSON).
required: true
- name: organization-orgid-user-with-user-profile
path: /organization/{orgid}/user/with-user-profile
operations:
- name: getalluserswithuserprofile
method: GET
description: List Users along with profile
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: organization-orgid-user-with-user-profile-id
path: /organization/{orgid}/user/with-user-profile/{id}
operations:
- name: getuserwithuserprofile
method: GET
description: Get specific User along with profile by ID
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: Resource ID of the User.
required: true
- name: organization-orgid-user-id
path: /organization/{orgid}/user/{id}
operations:
- name: getconfig2
method: GET
description: Get specific User by ID
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: Resource ID of the User.
required: true
- name: includeCount
in: query
type: boolean
description: If set to true, the API response will include the count of each type of Contact Service Queues that
the user is assigned to
- name: includeUserProfileType
in: query
type: boolean
description: If set to true, the API response will include the user profile
- name: includeSkillProfileAudit
in: query
type: boolean
description: If set to true gives skill profile modification info.
- name: includeReskillAuditInfo
in: query
type: boolean
description: If set to true gives skill profile and dynamic skill modification info.
- name: includeSkillDetails
in: query
type: boolean
description: If set to true,the response includes skill information for each dynamic skill assignment
- name: updateconfig2
method: PUT
description: Update specific User by ID
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: Resource ID of the User.
required: true
- name: body
in: body
type: object
description: Request body (JSON).
required: true
- name: patchconfig
method: PATCH
description: Partially update User by ID
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: Resource ID of the User.
required: true
- name: body
in: body
type: object
description: Request body (JSON).
required: true
- name: organization-orgid-user-id-incoming-references
path: /organization/{orgid}/user/{id}/incoming-references
operations:
- name: getincomingreferences1
method: GET
description: List references for a specific User
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: ID of this contact center resource.
required: true
- name: type
in: query
type: string
description: Entity type of the other entity that has a reference to this specific entity.
- name: page
in: query
type: integer
description: Defines the number of displayed page. The page number starts from 0.
- name: pageSize
in: query
type: integer
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
max page size, the API will automatically adjust the page si
- name: organization-orgid-user-id-reskill
path: /organization/{orgid}/user/{id}/reskill
operations:
- name: reskillagent
method: PATCH
description: Reskill Agents
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: Resource ID of the User.
required: true
- name: body
in: body
type: object
description: Request body (JSON).
required: true
- name: organization-orgid-v2-user
path: /organization/{orgid}/v2/user
operations:
- name: getallconfigwithpagedmetadata1
method: GET
description: List User(s)
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: filter
in: query
type: string
description: 'Specify a filter based on which the results will be fetched. All the fields are supported except:
organizationId, xspVersion, createdTime, lastUpdatedTime '
- name: attributes
in: query
type: string
description: Specify the attributes to be returned. By default, all attributes are returned along with the specified
columns. All attributes are supported.
- name: search
in: query
type: string
description: Filter data based on the search keyword.Supported search columns(firstName, lastName, email)
- name: page
in: query
type: integer
description: Defines the number of displayed page. The page number starts from 0.
- name: pageSize
in: query
type: integer
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
max page size, the API will automatically adjust the page si
- name: supervisorManagedAgentsOnly
in: query
type: boolean
description: If set to true, the API will return contact center enabled users based on the invoking supervisor user's
user profile access rights to sites and teams.
- name: singleObjectResponse
in: query
type: boolean
description: Specifiy whether to include array fields in the response, This query param should use only if the response
contain single record, if we are using for multiple o
- name: buddyTeamAgentsOnly
in: query
type: boolean
description: If set to true, returns only users who are part of buddy teams without PBAC check.
- name: userInQueue
in: query
type: string
description: Can be either assigned or unassigned. If passed, returns the users who are assigned or not assigned
to an agent based queue managed by the supervisor.
- name: queueId
in: query
type: string
description: Contact Service Queue Id for which the list of assigned/unassigned agents needs to be fetched.
- name: includeAIMappingCount
in: query
type: boolean
description: If set to true, the API response will include the count of each AI features mapped to the entity.
- name: includeDynamicSkillsLimitReached
in: query
type: boolean
description: If true, includes whether each user has reached the dynamic skills assignment limit.
- name: organization-orgid-v2-user-by-ci-user-id-id
path: /organization/{orgid}/v2/user/by-ci-user-id/{id}
operations:
- name: getuserbyciuseridwithuserprofilegranularaccess
method: GET
description: Get specific User by CI User ID
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: CI ID of the User.
required: true
- name: includeUserProfile
in: query
type: boolean
description: Specifiy whether to include user profile data
- name: includeNames
in: query
type: boolean
description: Specifiy whether to include resource collection names
authentication:
type: bearer
token: '{{env.WEBEX_API_KEY}}'
exposes:
- type: rest
namespace: contact-center-users-rest
port: 8080
description: REST adapter for Webex Contact Center — Users. One Spectral-compliant resource per consumed operation, prefixed
with /v1.
resources:
- path: /v1/organization/{orgid}/user
name: organization-orgid-user
description: REST surface for organization-orgid-user.
operations:
- method: GET
name: getallconfig16
description: List User(s)
call: contact-center-users.getallconfig16
with:
orgid: rest.orgid
filter: rest.filter
attributes: rest.attributes
page: rest.page
pageSize: rest.pageSize
singleObjectResponse: rest.singleObjectResponse
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/user/bulk
name: organization-orgid-user-bulk
description: REST surface for organization-orgid-user-bulk.
operations:
- method: PATCH
name: patchallconfig
description: Bulk partial update Users
call: contact-center-users.patchallconfig
with:
orgid: rest.orgid
body: rest.body
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/user/bulk/update-dynamic-skill/{skillid}
name: organization-orgid-user-bulk-update-dynamic-skill-skillid
description: REST surface for organization-orgid-user-bulk-update-dynamic-skill-skillId.
operations:
- method: PATCH
name: patchdynamicskills
description: Bulk update User dynamic skills
call: contact-center-users.patchdynamicskills
with:
orgid: rest.orgid
skillId: rest.skillId
body: rest.body
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/user/by-ci-user-id/{id}
name: organization-orgid-user-by-ci-user-id-id
description: REST surface for organization-orgid-user-by-ci-user-id-id.
operations:
- method: GET
name: getuserbyciuserid
description: Get specific User by CI User ID
call: contact-center-users.getuserbyciuserid
with:
orgid: rest.orgid
id: rest.id
includeUserProfile: rest.includeUserProfile
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/user/by-dynamic-skill-id/{skillid}
name: organization-orgid-user-by-dynamic-skill-id-skillid
description: REST surface for organization-orgid-user-by-dynamic-skill-id-skillId.
operations:
- method: GET
name: getusersbydynamicskillid
description: Get users by dynamic skill ID
call: contact-center-users.getusersbydynamicskillid
with:
orgid: rest.orgid
skillId: rest.skillId
search: rest.search
page: rest.page
pageSize: rest.pageSize
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/user/fetch-by-skill-requirements
name: organization-orgid-user-fetch-by-skill-requirements
description: REST surface for organization-orgid-user-fetch-by-skill-requirements.
operations:
- method: POST
name: getusersbyskillrequirements
description: Get the agents matching skill requirements criteria
call: contact-center-users.getusersbyskillrequirements
with:
orgid: rest.orgid
search: rest.search
page: rest.page
pageSize: rest.pageSize
body: rest.body
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/user/fetch-user-details-by-ids
name: organization-orgid-user-fetch-user-details-by-ids
description: REST surface for organization-orgid-user-fetch-user-details-by-ids.
operations:
- method: POST
name: getuserdatabyids
description: Fetch User details by IDs
call: contact-center-users.getuserdatabyids
with:
orgid: rest.orgid
page: rest.page
pageSize: rest.pageSize
body: rest.body
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/user/with-user-profile
name: organization-orgid-user-with-user-profile
description: REST surface for organization-orgid-user-with-user-profile.
operations:
- method: GET
name: getalluserswithuserprofile
description: List Users along with profile
call: contact-center-users.getalluserswithuserprofile
with:
orgid: rest.orgid
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/user/with-user-profile/{id}
name: organization-orgid-user-with-user-profile-id
description: REST surface for organization-orgid-user-with-user-profile-id.
operations:
- method: GET
name: getuserwithuserprofile
description: Get specific User along with profile by ID
call: contact-center-users.getuserwithuserprofile
with:
orgid: rest.orgid
id: rest.id
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/user/{id}
name: organization-orgid-user-id
description: REST surface for organization-orgid-user-id.
operations:
- method: GET
name: getconfig2
description: Get specific User by ID
call: contact-center-users.getconfig2
with:
orgid: rest.orgid
id: rest.id
includeCount: rest.includeCount
includeUserProfileType: rest.includeUserProfileType
includeSkillProfileAudit: rest.includeSkillProfileAudit
includeReskillAuditInfo: rest.includeReskillAuditInfo
includeSkillDetails: rest.includeSkillDetails
outputParameters:
- type: object
mapping: $.
- method: PUT
name: updateconfig2
description: Update specific User by ID
call: contact-center-users.updateconfig2
with:
orgid: rest.orgid
id: rest.id
body: rest.body
outputParameters:
- type: object
mapping: $.
- method: PATCH
name: patchconfig
description: Partially update User by ID
call: contact-center-users.patchconfig
with:
orgid: rest.orgid
id: rest.id
body: rest.body
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/user/{id}/incoming-references
name: organization-orgid-user-id-incoming-references
description: REST surface for organization-orgid-user-id-incoming-references.
operations:
- method: GET
name: getincomingreferences1
description: List references for a specific User
call: contact-center-users.getincomingreferences1
with:
orgid: rest.orgid
id: rest.id
type: rest.type
page: rest.page
pageSize: rest.pageSize
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/user/{id}/reskill
name: organization-orgid-user-id-reskill
description: REST surface for organization-orgid-user-id-reskill.
operations:
- method: PATCH
name: reskillagent
description: Reskill Agents
call: contact-center-users.reskillagent
with:
orgid: rest.orgid
id: rest.id
body: rest.body
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/v2/user
name: organization-orgid-v2-user
description: REST surface for organization-orgid-v2-user.
operations:
- method: GET
name: getallconfigwithpagedmetadata1
description: List User(s)
call: contact-center-users.getallconfigwithpagedmetadata1
with:
orgid: rest.orgid
filter: rest.filter
attributes: rest.attributes
search: rest.search
page: rest.page
pageSize: rest.pageSize
supervisorManagedAgentsOnly: rest.supervisorManagedAgentsOnly
singleObjectResponse: rest.singleObjectResponse
buddyTeamAgentsOnly: rest.buddyTeamAgentsOnly
userInQueue: rest.userInQueue
queueId: rest.queueId
includeAIMappingCount: rest.includeAIMappingCount
includeDynamicSkillsLimitReached: rest.includeDynamicSkillsLimitReached
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/v2/user/by-ci-user-id/{id}
name: organization-orgid-v2-user-by-ci-user-id-id
description: REST surface for organization-orgid-v2-user-by-ci-user-id-id.
operations:
- method: GET
name: getuserbyciuseridwithuserprofilegranularaccess
description: Get specific User by CI User ID
call: contact-center-users.getuserbyciuseridwithuserprofilegranularaccess
with:
orgid: rest.orgid
id: rest.id
includeUserProfile: rest.includeUserProfile
includeNames: rest.includeNames
outputParameters:
- type: object
mapping: $.
- type: mcp
namespace: contact-center-users-mcp
port: 9090
transport: http
description: MCP adapter for Webex Contact Center — Users. One tool per consumed operation, routed inline through this
capability's consumes block.
tools:
- name: list-user-s
description: List User(s)
hints:
readOnly: true
destructive: false
idempotent: true
call: contact-center-users.getallconfig16
with:
orgid: tools.orgid
filter: tools.filter
attributes: tools.attributes
page: tools.page
pageSize: tools.pageSize
singleObjectResponse: tools.singleObjectResponse
outputParameters:
- type: object
mapping: $.
- name: bulk-partial-update-users
description: Bulk partial update Users
hints:
readOnly: false
destructive: false
idempotent: true
call: contact-center-users.patchallconfig
with:
orgid: tools.orgid
body: tools.body
outputParameters:
- type: object
mapping: $.
- name: bulk-update-user-dynamic-skills
description: Bulk update User dynamic skills
hints:
readOnly: false
destructive: false
idempotent: true
call: contact-center-users.patchdynamicskills
with:
orgid: tools.orgid
skillId: tools.skillId
body: tools.body
outputParameters:
- type: object
mapping: $.
- name: get-specific-user-ci-user
description: Get specific User by CI User ID
hints:
readOnly: true
destructive: false
idempotent: true
call: contact-center-users.getuserbyciuserid
with:
orgid: tools.orgid
id: tools.id
includeUserProfile: tools.includeUserProfile
outputParameters:
- type: object
mapping: $.
- name: get-users-dynamic-skill-id
description: Get users by dynamic skill ID
hints:
readOnly: true
destructive: false
idempotent: true
call: contact-center-users.getusersbydynamicskillid
with:
orgid: tools.orgid
skillId: tools.skillId
search: tools.search
page: tools.page
pageSize: tools.pageSize
outputParameters:
- type: object
mapping: $.
- name: get-agents-matching-skill-requirements
description: Get the agents matching skill requirements criteria
hints:
readOnly: true
destructive: false
idempotent: false
call: contact-center-users.getusersbyskillrequirements
with:
orgid: tools.orgid
search: tools.search
page: tools.page
pageSize: tools.pageSize
body: tools.body
outputParameters:
- type: object
mapping: $.
- name: fetch-user-details-ids
description: Fetch User details by IDs
hints:
readOnly: true
# --- truncated at 32 KB (36 KB total) ---
# Full source: https://raw.githubusercontent.com/api-evangelist/webex/refs/heads/main/capabilities/contact-center-users.yaml