Webex · Capability
Webex Contact Center — Overrides
Webex Contact Center — Overrides. 8 operations. Lead operation: List Overrides resource(s). Self-contained Naftiko capability covering one Webex business surface.
What You Can Do
GET
Getallconfig4
— List Overrides resource(s)
/v1/organization/{orgid}/overrides
POST
Createconfig6
— Create a new Overrides resource
/v1/organization/{orgid}/overrides
POST
Saveallconfig5
— Bulk save Overrides resource(s)
/v1/organization/{orgid}/overrides/bulk
GET
Getconfig6
— Get specific Overrides resource by ID
/v1/organization/{orgid}/overrides/{id}
PUT
Updateconfig6
— Update specific Overrides resource by ID
/v1/organization/{orgid}/overrides/{id}
DELETE
Deleteconfig6
— Delete specific Overrides resource by ID
/v1/organization/{orgid}/overrides/{id}
GET
Getincomingreferences5
— List references for a specific Overrides resource
/v1/organization/{orgid}/overrides/{id}/incoming-references
GET
Getallconfigwithmetadata7
— List Overrides resource(s)
/v1/organization/{orgid}/v2/overrides
MCP Tools
list-overrides-resource-s
List Overrides resource(s)
read-only
idempotent
create-new-overrides-resource
Create a new Overrides resource
bulk-save-overrides-resource-s
Bulk save Overrides resource(s)
get-specific-overrides-resource-id
Get specific Overrides resource by ID
read-only
idempotent
update-specific-overrides-resource-id
Update specific Overrides resource by ID
idempotent
delete-specific-overrides-resource-id
Delete specific Overrides resource by ID
idempotent
list-references-specific-overrides-resource
List references for a specific Overrides resource
read-only
idempotent
list-overrides-resource-s-2
List Overrides resource(s)
read-only
idempotent
Capability Spec
naftiko: 1.0.0-alpha2
info:
label: Webex Contact Center — Overrides
description: 'Webex Contact Center — Overrides. 8 operations. Lead operation: List Overrides resource(s). Self-contained
Naftiko capability covering one Webex business surface.'
tags:
- Webex
- Overrides
created: '2026-05-19'
modified: '2026-05-19'
binds:
- namespace: env
keys:
WEBEX_API_KEY: WEBEX_API_KEY
capability:
consumes:
- type: http
namespace: contact-center-overrides
baseUri: ''
description: Webex Contact Center — Overrides business capability. Self-contained, no shared references.
resources:
- name: organization-orgid-overrides
path: /organization/{orgid}/overrides
operations:
- name: getallconfig4
method: GET
description: List Overrides resource(s)
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: filter
in: query
type: string
description: 'Specify a filter based on which the results will be fetched. Supported filterable fields: id. '
- name: attributes
in: query
type: string
description: Specify the attributes to be returned. By default, all attributes are returned along with the specified
columns. All attributes are supported. except (overrides
- name: page
in: query
type: integer
description: Defines the number of displayed page. The page number starts from 0.
- name: pageSize
in: query
type: integer
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
max page size, the API will automatically adjust the page si
- name: singleObjectResponse
in: query
type: boolean
description: Specifiy whether to include array fields in the response, This query param should use only if the response
contain single record, if we are using for multiple o
- name: createconfig6
method: POST
description: Create a new Overrides resource
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: body
in: body
type: object
description: Request body (JSON).
required: true
- name: organization-orgid-overrides-bulk
path: /organization/{orgid}/overrides/bulk
operations:
- name: saveallconfig5
method: POST
description: Bulk save Overrides resource(s)
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: body
in: body
type: object
description: Request body (JSON).
required: true
- name: organization-orgid-overrides-id
path: /organization/{orgid}/overrides/{id}
operations:
- name: getconfig6
method: GET
description: Get specific Overrides resource by ID
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: Resource ID of the Overrides resource.
required: true
- name: updateconfig6
method: PUT
description: Update specific Overrides resource by ID
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: Resource ID of the Overrides resource.
required: true
- name: body
in: body
type: object
description: Request body (JSON).
required: true
- name: deleteconfig6
method: DELETE
description: Delete specific Overrides resource by ID
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: Resource ID of the Overrides resource.
required: true
- name: organization-orgid-overrides-id-incoming-references
path: /organization/{orgid}/overrides/{id}/incoming-references
operations:
- name: getincomingreferences5
method: GET
description: List references for a specific Overrides resource
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: id
in: path
type: string
description: ID of this contact center resource.
required: true
- name: type
in: query
type: string
description: Entity type of the other entity that has a reference to this specific entity.
- name: page
in: query
type: integer
description: Defines the number of displayed page. The page number starts from 0.
- name: pageSize
in: query
type: integer
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
max page size, the API will automatically adjust the page si
- name: organization-orgid-v2-overrides
path: /organization/{orgid}/v2/overrides
operations:
- name: getallconfigwithmetadata7
method: GET
description: List Overrides resource(s)
outputRawFormat: json
outputParameters:
- name: result
type: object
value: $.
inputParameters:
- name: orgid
in: path
type: string
description: Organization ID to be used for this operation. The specified security token must have permission to
interact with the organization.
required: true
- name: filter
in: query
type: string
description: 'Specify a filter based on which the results will be fetched. All the fields are supported except:
organizationId, overrides, createdTime, lastUpdatedTime '
- name: attributes
in: query
type: string
description: Specify the attributes to be returned. By default, all attributes are returned along with the specified
columns. All attributes are supported. except (overrides
- name: search
in: query
type: string
description: Filter data based on the search keyword.Supported search columns(name)
- name: page
in: query
type: integer
description: Defines the number of displayed page. The page number starts from 0.
- name: pageSize
in: query
type: integer
description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
max page size, the API will automatically adjust the page si
- name: sort
in: query
type: string
description: 'Sorting criteria in the format: property(, asc | desc). Default sort order is ascending. Supported
sortable fields (name, timezone, createdTime, lastUpdatedTime'
- name: includeLatestOverride
in: query
type: boolean
description: Enable the flag to get the latest Override
- name: singleObjectResponse
in: query
type: boolean
description: Specifiy whether to include array fields in the response, This query param should use only if the response
contain single record, if we are using for multiple o
authentication:
type: bearer
token: '{{env.WEBEX_API_KEY}}'
exposes:
- type: rest
namespace: contact-center-overrides-rest
port: 8080
description: REST adapter for Webex Contact Center — Overrides. One Spectral-compliant resource per consumed operation,
prefixed with /v1.
resources:
- path: /v1/organization/{orgid}/overrides
name: organization-orgid-overrides
description: REST surface for organization-orgid-overrides.
operations:
- method: GET
name: getallconfig4
description: List Overrides resource(s)
call: contact-center-overrides.getallconfig4
with:
orgid: rest.orgid
filter: rest.filter
attributes: rest.attributes
page: rest.page
pageSize: rest.pageSize
singleObjectResponse: rest.singleObjectResponse
outputParameters:
- type: object
mapping: $.
- method: POST
name: createconfig6
description: Create a new Overrides resource
call: contact-center-overrides.createconfig6
with:
orgid: rest.orgid
body: rest.body
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/overrides/bulk
name: organization-orgid-overrides-bulk
description: REST surface for organization-orgid-overrides-bulk.
operations:
- method: POST
name: saveallconfig5
description: Bulk save Overrides resource(s)
call: contact-center-overrides.saveallconfig5
with:
orgid: rest.orgid
body: rest.body
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/overrides/{id}
name: organization-orgid-overrides-id
description: REST surface for organization-orgid-overrides-id.
operations:
- method: GET
name: getconfig6
description: Get specific Overrides resource by ID
call: contact-center-overrides.getconfig6
with:
orgid: rest.orgid
id: rest.id
outputParameters:
- type: object
mapping: $.
- method: PUT
name: updateconfig6
description: Update specific Overrides resource by ID
call: contact-center-overrides.updateconfig6
with:
orgid: rest.orgid
id: rest.id
body: rest.body
outputParameters:
- type: object
mapping: $.
- method: DELETE
name: deleteconfig6
description: Delete specific Overrides resource by ID
call: contact-center-overrides.deleteconfig6
with:
orgid: rest.orgid
id: rest.id
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/overrides/{id}/incoming-references
name: organization-orgid-overrides-id-incoming-references
description: REST surface for organization-orgid-overrides-id-incoming-references.
operations:
- method: GET
name: getincomingreferences5
description: List references for a specific Overrides resource
call: contact-center-overrides.getincomingreferences5
with:
orgid: rest.orgid
id: rest.id
type: rest.type
page: rest.page
pageSize: rest.pageSize
outputParameters:
- type: object
mapping: $.
- path: /v1/organization/{orgid}/v2/overrides
name: organization-orgid-v2-overrides
description: REST surface for organization-orgid-v2-overrides.
operations:
- method: GET
name: getallconfigwithmetadata7
description: List Overrides resource(s)
call: contact-center-overrides.getallconfigwithmetadata7
with:
orgid: rest.orgid
filter: rest.filter
attributes: rest.attributes
search: rest.search
page: rest.page
pageSize: rest.pageSize
sort: rest.sort
includeLatestOverride: rest.includeLatestOverride
singleObjectResponse: rest.singleObjectResponse
outputParameters:
- type: object
mapping: $.
- type: mcp
namespace: contact-center-overrides-mcp
port: 9090
transport: http
description: MCP adapter for Webex Contact Center — Overrides. One tool per consumed operation, routed inline through
this capability's consumes block.
tools:
- name: list-overrides-resource-s
description: List Overrides resource(s)
hints:
readOnly: true
destructive: false
idempotent: true
call: contact-center-overrides.getallconfig4
with:
orgid: tools.orgid
filter: tools.filter
attributes: tools.attributes
page: tools.page
pageSize: tools.pageSize
singleObjectResponse: tools.singleObjectResponse
outputParameters:
- type: object
mapping: $.
- name: create-new-overrides-resource
description: Create a new Overrides resource
hints:
readOnly: false
destructive: false
idempotent: false
call: contact-center-overrides.createconfig6
with:
orgid: tools.orgid
body: tools.body
outputParameters:
- type: object
mapping: $.
- name: bulk-save-overrides-resource-s
description: Bulk save Overrides resource(s)
hints:
readOnly: false
destructive: false
idempotent: false
call: contact-center-overrides.saveallconfig5
with:
orgid: tools.orgid
body: tools.body
outputParameters:
- type: object
mapping: $.
- name: get-specific-overrides-resource-id
description: Get specific Overrides resource by ID
hints:
readOnly: true
destructive: false
idempotent: true
call: contact-center-overrides.getconfig6
with:
orgid: tools.orgid
id: tools.id
outputParameters:
- type: object
mapping: $.
- name: update-specific-overrides-resource-id
description: Update specific Overrides resource by ID
hints:
readOnly: false
destructive: false
idempotent: true
call: contact-center-overrides.updateconfig6
with:
orgid: tools.orgid
id: tools.id
body: tools.body
outputParameters:
- type: object
mapping: $.
- name: delete-specific-overrides-resource-id
description: Delete specific Overrides resource by ID
hints:
readOnly: false
destructive: true
idempotent: true
call: contact-center-overrides.deleteconfig6
with:
orgid: tools.orgid
id: tools.id
outputParameters:
- type: object
mapping: $.
- name: list-references-specific-overrides-resource
description: List references for a specific Overrides resource
hints:
readOnly: true
destructive: false
idempotent: true
call: contact-center-overrides.getincomingreferences5
with:
orgid: tools.orgid
id: tools.id
type: tools.type
page: tools.page
pageSize: tools.pageSize
outputParameters:
- type: object
mapping: $.
- name: list-overrides-resource-s-2
description: List Overrides resource(s)
hints:
readOnly: true
destructive: false
idempotent: true
call: contact-center-overrides.getallconfigwithmetadata7
with:
orgid: tools.orgid
filter: tools.filter
attributes: tools.attributes
search: tools.search
page: tools.page
pageSize: tools.pageSize
sort: tools.sort
includeLatestOverride: tools.includeLatestOverride
singleObjectResponse: tools.singleObjectResponse
outputParameters:
- type: object
mapping: $.