Webex Contact Center — Journey - Profile Creation & Insights API

naftiko: 1.0.0-alpha2
info:
  label: Webex Contact Center — Journey - Profile Creation & Insights API
  description: 'Webex Contact Center — Journey - Profile Creation & Insights API. 14 operations. Lead operation: Get All Template
    Details. Self-contained Naftiko capability covering one Webex business surface.'
  tags:
  - Webex
  - Journey - Profile Creation & Insights API
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    WEBEX_API_KEY: WEBEX_API_KEY
capability:
  consumes:
  - type: http
    namespace: contact-center-journey-profile-creation-insights-api
    baseUri: ''
    description: Webex Contact Center — Journey - Profile Creation & Insights API business capability. Self-contained, no
      shared references.
    resources:
    - name: admin-v1-api-profile-view-template-workspace-id-workspaceId
      path: /admin/v1/api/profile-view-template/workspace-id/{workspaceId}
      operations:
      - name: getalltemplates
        method: GET
        description: Get All Template Details
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: filter
          in: query
          type: string
          description: 'Optional filter which can be applied to the elements to be fetched. '
        - name: sort
          in: query
          type: string
          description: Sort direction
        - name: sortBy
          in: query
          type: string
          description: Sort By Field
        - name: page
          in: query
          type: integer
          description: Index of the page of results to be fetched.
        - name: pageSize
          in: query
          type: integer
          description: Number of items to be displayed on a page.
      - name: createtemplate
        method: POST
        description: Create Template
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: admin-v1-api-profile-view-template-workspace-id-workspaceId-template-id-template
      path: /admin/v1/api/profile-view-template/workspace-id/{workspaceId}/template-id/{templateId}
      operations:
      - name: gettemplatebyid
        method: GET
        description: Get A specific Template searched by template id
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: templateId
          in: path
          type: string
          description: Template ID
          required: true
      - name: updateprofileviewtemplate
        method: PUT
        description: Update existing ProfileViewTemplate
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: templateId
          in: path
          type: string
          description: Template ID
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
      - name: deletetemplatebyid
        method: DELETE
        description: Delete Template by template Id
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: templateId
          in: path
          type: string
          description: Template ID
          required: true
    - name: admin-v1-api-profile-view-template-workspace-id-workspaceId-template-name-templa
      path: /admin/v1/api/profile-view-template/workspace-id/{workspaceId}/template-name/{templateName}
      operations:
      - name: gettemplatebyname
        method: GET
        description: Get A specific Template searched by template name
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: templateName
          in: path
          type: string
          description: Template Name
          required: true
    - name: v1-api-events-stream-workspace-id-workspaceId-identity-identity
      path: /v1/api/events/stream/workspace-id/{workspaceId}/identity/{identity}
      operations:
      - name: streameventsbyidentity
        method: GET
        description: Stream Events By Identity
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: identity
          in: path
          type: string
          description: 'Person Identity. '
          required: true
        - name: filter
          in: query
          type: string
          description: Optional filter which can be applied to the elements to be fetched.
        - name: data
          in: query
          type: string
          description: Optional filter on data filed which can be applied to the elements to be fetched.
    - name: v1-api-events-workspace-id-workspaceId
      path: /v1/api/events/workspace-id/{workspaceId}
      operations:
      - name: historicevents
        method: GET
        description: Historic Journey Events
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: identity
          in: query
          type: string
          description: 'Identity to search events for. '
        - name: sortBy
          in: query
          type: string
          description: sort By Field
        - name: sort
          in: query
          type: string
          description: sort direction
        - name: filter
          in: query
          type: string
          description: Optional filter which can be applied to the elements to be fetched.
        - name: data
          in: query
          type: string
          description: Optional filter on data filed which can be applied to the elements to be fetched.
        - name: page
          in: query
          type: integer
          description: Index of the page of results to be fetched.
        - name: pageSize
          in: query
          type: integer
          description: Number of items to be displayed on a page.
    - name: v1-api-progressive-profile-view-stream-workspace-id-workspaceId-identity-identit
      path: /v1/api/progressive-profile-view/stream/workspace-id/{workspaceId}/identity/{identity}/template-id/{templateId}
      operations:
      - name: streamprogressiveprofileviews
        method: GET
        description: Stream Progressive profile Views By Template Id
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: identity
          in: path
          type: string
          description: 'Identity to search Progressive Profile View for. '
          required: true
        - name: templateId
          in: path
          type: string
          description: Template ID
          required: true
    - name: v1-api-progressive-profile-view-stream-workspace-id-workspaceId-identity-identit
      path: /v1/api/progressive-profile-view/stream/workspace-id/{workspaceId}/identity/{identity}/template-name/{templateName}
      operations:
      - name: streamprogressiveprofileviewsbytemplatename
        method: GET
        description: Stream Progressive profile Views By Template Name
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: identity
          in: path
          type: string
          description: 'Identity to search Progressive Profile View for. '
          required: true
        - name: templateName
          in: path
          type: string
          description: Template Name
          required: true
    - name: v1-api-progressive-profile-view-workspace-id-workspaceId-identity-identity-templ
      path: /v1/api/progressive-profile-view/workspace-id/{workspaceId}/identity/{identity}/template-id/{templateId}
      operations:
      - name: getprogressiveprofileviewbyidentityandtemplateid
        method: GET
        description: Historic Progressive Profile View By Template Id
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: identity
          in: path
          type: string
          description: identity
          required: true
        - name: templateId
          in: path
          type: string
          description: Template ID
          required: true
    - name: v1-api-progressive-profile-view-workspace-id-workspaceId-identity-identity-templ
      path: /v1/api/progressive-profile-view/workspace-id/{workspaceId}/identity/{identity}/template-name/{templateName}
      operations:
      - name: getprogressiveprofileviewbyidentityandtemplatename
        method: GET
        description: Historic Progressive Profile View By Template Name
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: identity
          in: path
          type: string
          description: Identity
          required: true
        - name: templateName
          in: path
          type: string
          description: Template Name
          required: true
    - name: v1-api-progressive-profile-view-workspace-id-workspaceId-person-id-personId-temp
      path: /v1/api/progressive-profile-view/workspace-id/{workspaceId}/person-id/{personId}/template-id/{templateId}
      operations:
      - name: getprogressiveprofileview
        method: GET
        description: Historic Progressive Profile View
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: personId
          in: path
          type: string
          description: Person ID
          required: true
        - name: templateId
          in: path
          type: string
          description: Template ID
          required: true
    - name: v1-api-progressive-profile-view-workspace-id-workspaceId-person-id-personId-temp
      path: /v1/api/progressive-profile-view/workspace-id/{workspaceId}/person-id/{personId}/template-name/{templateName}
      operations:
      - name: getprogressiveprofileviewbytemplatename
        method: GET
        description: Historic Progressive Profile View by Template Name
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: workspaceId
          in: path
          type: string
          description: Workspace ID
          required: true
        - name: personId
          in: path
          type: string
          description: Person ID
          required: true
        - name: templateName
          in: path
          type: string
          description: Template Name
          required: true
    authentication:
      type: bearer
      token: '{{env.WEBEX_API_KEY}}'
  exposes:
  - type: rest
    namespace: contact-center-journey-profile-creation-insights-api-rest
    port: 8080
    description: REST adapter for Webex Contact Center — Journey - Profile Creation & Insights API. One Spectral-compliant
      resource per consumed operation, prefixed with /v1.
    resources:
    - path: /v1/admin/v1/api/profile-view-template/workspace-id/{workspaceid}
      name: admin-v1-api-profile-view-template-workspace-id-workspaceid
      description: REST surface for admin-v1-api-profile-view-template-workspace-id-workspaceId.
      operations:
      - method: GET
        name: getalltemplates
        description: Get All Template Details
        call: contact-center-journey-profile-creation-insights-api.getalltemplates
        with:
          workspaceId: rest.workspaceId
          filter: rest.filter
          sort: rest.sort
          sortBy: rest.sortBy
          page: rest.page
          pageSize: rest.pageSize
        outputParameters:
        - type: object
          mapping: $.
      - method: POST
        name: createtemplate
        description: Create Template
        call: contact-center-journey-profile-creation-insights-api.createtemplate
        with:
          workspaceId: rest.workspaceId
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/admin/v1/api/profile-view-template/workspace-id/{workspaceid}/template-id/{templateid}
      name: admin-v1-api-profile-view-template-workspace-id-workspaceid-template-id-template
      description: REST surface for admin-v1-api-profile-view-template-workspace-id-workspaceId-template-id-template.
      operations:
      - method: GET
        name: gettemplatebyid
        description: Get A specific Template searched by template id
        call: contact-center-journey-profile-creation-insights-api.gettemplatebyid
        with:
          workspaceId: rest.workspaceId
          templateId: rest.templateId
        outputParameters:
        - type: object
          mapping: $.
      - method: PUT
        name: updateprofileviewtemplate
        description: Update existing ProfileViewTemplate
        call: contact-center-journey-profile-creation-insights-api.updateprofileviewtemplate
        with:
          workspaceId: rest.workspaceId
          templateId: rest.templateId
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
      - method: DELETE
        name: deletetemplatebyid
        description: Delete Template by template Id
        call: contact-center-journey-profile-creation-insights-api.deletetemplatebyid
        with:
          workspaceId: rest.workspaceId
          templateId: rest.templateId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/admin/v1/api/profile-view-template/workspace-id/{workspaceid}/template-name/{templatename}
      name: admin-v1-api-profile-view-template-workspace-id-workspaceid-template-name-templa
      description: REST surface for admin-v1-api-profile-view-template-workspace-id-workspaceId-template-name-templa.
      operations:
      - method: GET
        name: gettemplatebyname
        description: Get A specific Template searched by template name
        call: contact-center-journey-profile-creation-insights-api.gettemplatebyname
        with:
          workspaceId: rest.workspaceId
          templateName: rest.templateName
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/api/events/stream/workspace-id/{workspaceid}/identity/{identity}
      name: v1-api-events-stream-workspace-id-workspaceid-identity-identity
      description: REST surface for v1-api-events-stream-workspace-id-workspaceId-identity-identity.
      operations:
      - method: GET
        name: streameventsbyidentity
        description: Stream Events By Identity
        call: contact-center-journey-profile-creation-insights-api.streameventsbyidentity
        with:
          workspaceId: rest.workspaceId
          identity: rest.identity
          filter: rest.filter
          data: rest.data
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/api/events/workspace-id/{workspaceid}
      name: v1-api-events-workspace-id-workspaceid
      description: REST surface for v1-api-events-workspace-id-workspaceId.
      operations:
      - method: GET
        name: historicevents
        description: Historic Journey Events
        call: contact-center-journey-profile-creation-insights-api.historicevents
        with:
          workspaceId: rest.workspaceId
          identity: rest.identity
          sortBy: rest.sortBy
          sort: rest.sort
          filter: rest.filter
          data: rest.data
          page: rest.page
          pageSize: rest.pageSize
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/api/progressive-profile-view/stream/workspace-id/{workspaceid}/identity/{identity}/template-id/{templateid}
      name: v1-api-progressive-profile-view-stream-workspace-id-workspaceid-identity-identit
      description: REST surface for v1-api-progressive-profile-view-stream-workspace-id-workspaceId-identity-identit.
      operations:
      - method: GET
        name: streamprogressiveprofileviews
        description: Stream Progressive profile Views By Template Id
        call: contact-center-journey-profile-creation-insights-api.streamprogressiveprofileviews
        with:
          workspaceId: rest.workspaceId
          identity: rest.identity
          templateId: rest.templateId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/api/progressive-profile-view/stream/workspace-id/{workspaceid}/identity/{identity}/template-name/{templatename}
      name: v1-api-progressive-profile-view-stream-workspace-id-workspaceid-identity-identit
      description: REST surface for v1-api-progressive-profile-view-stream-workspace-id-workspaceId-identity-identit.
      operations:
      - method: GET
        name: streamprogressiveprofileviewsbytemplatename
        description: Stream Progressive profile Views By Template Name
        call: contact-center-journey-profile-creation-insights-api.streamprogressiveprofileviewsbytemplatename
        with:
          workspaceId: rest.workspaceId
          identity: rest.identity
          templateName: rest.templateName
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/api/progressive-profile-view/workspace-id/{workspaceid}/identity/{identity}/template-id/{templateid}
      name: v1-api-progressive-profile-view-workspace-id-workspaceid-identity-identity-templ
      description: REST surface for v1-api-progressive-profile-view-workspace-id-workspaceId-identity-identity-templ.
      operations:
      - method: GET
        name: getprogressiveprofileviewbyidentityandtemplateid
        description: Historic Progressive Profile View By Template Id
        call: contact-center-journey-profile-creation-insights-api.getprogressiveprofileviewbyidentityandtemplateid
        with:
          workspaceId: rest.workspaceId
          identity: rest.identity
          templateId: rest.templateId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/api/progressive-profile-view/workspace-id/{workspaceid}/identity/{identity}/template-name/{templatename}
      name: v1-api-progressive-profile-view-workspace-id-workspaceid-identity-identity-templ
      description: REST surface for v1-api-progressive-profile-view-workspace-id-workspaceId-identity-identity-templ.
      operations:
      - method: GET
        name: getprogressiveprofileviewbyidentityandtemplatename
        description: Historic Progressive Profile View By Template Name
        call: contact-center-journey-profile-creation-insights-api.getprogressiveprofileviewbyidentityandtemplatename
        with:
          workspaceId: rest.workspaceId
          identity: rest.identity
          templateName: rest.templateName
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/api/progressive-profile-view/workspace-id/{workspaceid}/person-id/{personid}/template-id/{templateid}
      name: v1-api-progressive-profile-view-workspace-id-workspaceid-person-id-personid-temp
      description: REST surface for v1-api-progressive-profile-view-workspace-id-workspaceId-person-id-personId-temp.
      operations:
      - method: GET
        name: getprogressiveprofileview
        description: Historic Progressive Profile View
        call: contact-center-journey-profile-creation-insights-api.getprogressiveprofileview
        with:
          workspaceId: rest.workspaceId
          personId: rest.personId
          templateId: rest.templateId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/api/progressive-profile-view/workspace-id/{workspaceid}/person-id/{personid}/template-name/{templatename}
      name: v1-api-progressive-profile-view-workspace-id-workspaceid-person-id-personid-temp
      description: REST surface for v1-api-progressive-profile-view-workspace-id-workspaceId-person-id-personId-temp.
      operations:
      - method: GET
        name: getprogressiveprofileviewbytemplatename
        description: Historic Progressive Profile View by Template Name
        call: contact-center-journey-profile-creation-insights-api.getprogressiveprofileviewbytemplatename
        with:
          workspaceId: rest.workspaceId
          personId: rest.personId
          templateName: rest.templateName
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: contact-center-journey-profile-creation-insights-api-mcp
    port: 9090
    transport: http
    description: MCP adapter for Webex Contact Center — Journey - Profile Creation & Insights API. One tool per consumed operation,
      routed inline through this capability's consumes block.
    tools:
    - name: get-all-template-details
      description: Get All Template Details
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.getalltemplates
      with:
        workspaceId: tools.workspaceId
        filter: tools.filter
        sort: tools.sort
        sortBy: tools.sortBy
        page: tools.page
        pageSize: tools.pageSize
      outputParameters:
      - type: object
        mapping: $.
    - name: create-template
      description: Create Template
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-journey-profile-creation-insights-api.createtemplate
      with:
        workspaceId: tools.workspaceId
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: get-specific-template-searched-template
      description: Get A specific Template searched by template id
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.gettemplatebyid
      with:
        workspaceId: tools.workspaceId
        templateId: tools.templateId
      outputParameters:
      - type: object
        mapping: $.
    - name: update-existing-profileviewtemplate
      description: Update existing ProfileViewTemplate
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.updateprofileviewtemplate
      with:
        workspaceId: tools.workspaceId
        templateId: tools.templateId
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: delete-template-template-id
      description: Delete Template by template Id
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.deletetemplatebyid
      with:
        workspaceId: tools.workspaceId
        templateId: tools.templateId
      outputParameters:
      - type: object
        mapping: $.
    - name: get-specific-template-searched-template-2
      description: Get A specific Template searched by template name
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.gettemplatebyname
      with:
        workspaceId: tools.workspaceId
        templateName: tools.templateName
      outputParameters:
      - type: object
        mapping: $.
    - name: stream-events-identity
      description: Stream Events By Identity
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.streameventsbyidentity
      with:
        workspaceId: tools.workspaceId
        identity: tools.identity
        filter: tools.filter
        data: tools.data
      outputParameters:
      - type: object
        mapping: $.
    - name: historic-journey-events
      description: Historic Journey Events
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.historicevents
      with:
        workspaceId: tools.workspaceId
        identity: tools.identity
        sortBy: tools.sortBy
        sort: tools.sort
        filter: tools.filter
        data: tools.data
        page: tools.page
        pageSize: tools.pageSize
      outputParameters:
      - type: object
        mapping: $.
    - name: stream-progressive-profile-views-template
      description: Stream Progressive profile Views By Template Id
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.streamprogressiveprofileviews
      with:
        workspaceId: tools.workspaceId
        identity: tools.identity
        templateId: tools.templateId
      outputParameters:
      - type: object
        mapping: $.
    - name: stream-progressive-profile-views-template-2
      description: Stream Progressive profile Views By Template Name
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.streamprogressiveprofileviewsbytemplatename
      with:
        workspaceId: tools.workspaceId
        identity: tools.identity
        templateName: tools.templateName
      outputParameters:
      - type: object
        mapping: $.
    - name: historic-progressive-profile-view-template
      description: Historic Progressive Profile View By Template Id
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.getprogressiveprofileviewbyidentityandtemplateid
      with:
        workspaceId: tools.workspaceId
        identity: tools.identity
        templateId: tools.templateId
      outputParameters:
      - type: object
        mapping: $.
    - name: historic-progressive-profile-view-template-2
      description: Historic Progressive Profile View By Template Name
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.getprogressiveprofileviewbyidentityandtemplatename
      with:
        workspaceId: tools.workspaceId
        identity: tools.identity
        templateName: tools.templateName
      outputParameters:
      - type: object
        mapping: $.
    - name: historic-progressive-profile-view
      description: Historic Progressive Profile View
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.getprogressiveprofileview
      with:
        workspaceId: tools.workspaceId
        personId: tools.personId
        templateId: tools.templateId
      outputParameters:
      - type: object
        mapping: $.
    - name: historic-progressive-profile-view-template-3
      description: Historic Progressive Profile View by Template Name
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-journey-profile-creation-insights-api.getprogressiveprofileviewbytemplatename
      with:
        workspaceId: tools.workspaceId
        personId: tools.personId
        templateName: tools.templateName
      outputParameters:
      - type: object
        mapping: $.