Webex Contact Center — Estimated Wait Time

naftiko: 1.0.0-alpha2
info:
  label: Webex Contact Center — Estimated Wait Time
  description: 'Webex Contact Center — Estimated Wait Time. 1 operations. Lead operation: Get Estimated Wait Time. Self-contained
    Naftiko capability covering one Webex business surface.'
  tags:
  - Webex
  - Estimated Wait Time
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    WEBEX_API_KEY: WEBEX_API_KEY
capability:
  consumes:
  - type: http
    namespace: contact-center-estimated-wait-time
    baseUri: ''
    description: Webex Contact Center — Estimated Wait Time business capability. Self-contained, no shared references.
    resources:
    - name: v1-ewt
      path: /v1/ewt
      operations:
      - name: getewt
        method: GET
        description: Get Estimated Wait Time
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: queueId
          in: query
          type: string
          description: Id of the queue for which the EWT is to be returned
          required: true
        - name: lookbackMinutes
          in: query
          type: integer
          description: Integer between 5 and 240 (4 hours) signifying how long back to look at the data points to determine
            EWT for this queue
          required: true
        - name: maxCV
          in: query
          type: integer
          description: This an optional parameter. Maximum value of Coefficient of Variance in a subset of samples (wait times
            for tasks that got connected to agent in one minute inte
        - name: minValidSamples
          in: query
          type: integer
          description: 'This an optional parameter. Minimum value of percentage of valid samples (with respect to total number
            of samples) in the specified lookbackMinutes minutes. If '
        - name: TrackingId
          in: header
          type: string
          description: Tracking ID to use for this operation, for traceability, debugging, and error reporting purposes.
        - name: orgId
          in: query
          type: string
          description: Organization ID to use for this operation. If unspecified, inferred from token. Token must have permission
            to interact with this organization.
    authentication:
      type: bearer
      token: '{{env.WEBEX_API_KEY}}'
  exposes:
  - type: rest
    namespace: contact-center-estimated-wait-time-rest
    port: 8080
    description: REST adapter for Webex Contact Center — Estimated Wait Time. One Spectral-compliant resource per consumed
      operation, prefixed with /v1.
    resources:
    - path: /v1/v1/ewt
      name: v1-ewt
      description: REST surface for v1-ewt.
      operations:
      - method: GET
        name: getewt
        description: Get Estimated Wait Time
        call: contact-center-estimated-wait-time.getewt
        with:
          queueId: rest.queueId
          lookbackMinutes: rest.lookbackMinutes
          maxCV: rest.maxCV
          minValidSamples: rest.minValidSamples
          TrackingId: rest.TrackingId
          orgId: rest.orgId
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: contact-center-estimated-wait-time-mcp
    port: 9090
    transport: http
    description: MCP adapter for Webex Contact Center — Estimated Wait Time. One tool per consumed operation, routed inline
      through this capability's consumes block.
    tools:
    - name: get-estimated-wait-time
      description: Get Estimated Wait Time
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-estimated-wait-time.getewt
      with:
        queueId: tools.queueId
        lookbackMinutes: tools.lookbackMinutes
        maxCV: tools.maxCV
        minValidSamples: tools.minValidSamples
        TrackingId: tools.TrackingId
        orgId: tools.orgId
      outputParameters:
      - type: object
        mapping: $.