Webex · Capability

Webex Contact Center — Call Monitoring

Webex Contact Center — Call Monitoring. 7 operations. Lead operation: Create Monitoring Request. Self-contained Naftiko capability covering one Webex business surface.

Run with Naftiko WebexCall Monitoring

What You Can Do

POST
Createmonitoringrequest — Create Monitoring Request
/v1/v1/monitor
GET
Fetchmonitoringsessionsroute — Fetch Monitoring Sessions
/v1/v1/monitor/sessions
DELETE
Deletemonitoringrequestroute — Delete Monitoring Request
/v1/v1/monitor/{requestid}
POST
Bargeinroute — BargeIn Request
/v1/v1/monitor/{taskid}/bargein
POST
Endactivemonitoringroute — End Monitoring Request
/v1/v1/monitor/{taskid}/end
POST
Supervisorholdmonitoringroute — Hold Monitoring Request
/v1/v1/monitor/{taskid}/hold
POST
Supervisorunholdmonitoringroute — Unhold Monitoring Request
/v1/v1/monitor/{taskid}/unhold

MCP Tools

create-monitoring-request

Create Monitoring Request

fetch-monitoring-sessions

Fetch Monitoring Sessions

read-only idempotent
delete-monitoring-request

Delete Monitoring Request

idempotent
bargein-request

BargeIn Request

end-monitoring-request

End Monitoring Request

hold-monitoring-request

Hold Monitoring Request

unhold-monitoring-request

Unhold Monitoring Request

Capability Spec

contact-center-call-monitoring.yaml Raw ↑ 
naftiko: 1.0.0-alpha2
info:
  label: Webex Contact Center — Call Monitoring
  description: 'Webex Contact Center — Call Monitoring. 7 operations. Lead operation: Create Monitoring Request. Self-contained
    Naftiko capability covering one Webex business surface.'
  tags:
  - Webex
  - Call Monitoring
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    WEBEX_API_KEY: WEBEX_API_KEY
capability:
  consumes:
  - type: http
    namespace: contact-center-call-monitoring
    baseUri: ''
    description: Webex Contact Center — Call Monitoring business capability. Self-contained, no shared references.
    resources:
    - name: v1-monitor
      path: /v1/monitor
      operations:
      - name: createmonitoringrequest
        method: POST
        description: Create Monitoring Request
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: v1-monitor-sessions
      path: /v1/monitor/sessions
      operations:
      - name: fetchmonitoringsessionsroute
        method: GET
        description: Fetch Monitoring Sessions
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: v1-monitor-requestId
      path: /v1/monitor/{requestId}
      operations:
      - name: deletemonitoringrequestroute
        method: DELETE
        description: Delete Monitoring Request
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: requestId
          in: path
          type: string
          description: The id with which the monitoring request has been created.
          required: true
    - name: v1-monitor-taskId-bargeIn
      path: /v1/monitor/{taskId}/bargeIn
      operations:
      - name: bargeinroute
        method: POST
        description: BargeIn Request
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: taskId
          in: path
          type: string
          description: The unique ID representing the task that needs to be barged by the supervisor.
          required: true
    - name: v1-monitor-taskId-end
      path: /v1/monitor/{taskId}/end
      operations:
      - name: endactivemonitoringroute
        method: POST
        description: End Monitoring Request
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: taskId
          in: path
          type: string
          description: The unique ID represents the task that needs to end.
          required: true
    - name: v1-monitor-taskId-hold
      path: /v1/monitor/{taskId}/hold
      operations:
      - name: supervisorholdmonitoringroute
        method: POST
        description: Hold Monitoring Request
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: taskId
          in: path
          type: string
          description: The unique ID representing the task that needs to be held.
          required: true
    - name: v1-monitor-taskId-unhold
      path: /v1/monitor/{taskId}/unhold
      operations:
      - name: supervisorunholdmonitoringroute
        method: POST
        description: Unhold Monitoring Request
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: taskId
          in: path
          type: string
          description: The unique ID representing the task that needs to be resumed and was on hold already.
          required: true
    authentication:
      type: bearer
      token: '{{env.WEBEX_API_KEY}}'
  exposes:
  - type: rest
    namespace: contact-center-call-monitoring-rest
    port: 8080
    description: REST adapter for Webex Contact Center — Call Monitoring. One Spectral-compliant resource per consumed operation,
      prefixed with /v1.
    resources:
    - path: /v1/v1/monitor
      name: v1-monitor
      description: REST surface for v1-monitor.
      operations:
      - method: POST
        name: createmonitoringrequest
        description: Create Monitoring Request
        call: contact-center-call-monitoring.createmonitoringrequest
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/monitor/sessions
      name: v1-monitor-sessions
      description: REST surface for v1-monitor-sessions.
      operations:
      - method: GET
        name: fetchmonitoringsessionsroute
        description: Fetch Monitoring Sessions
        call: contact-center-call-monitoring.fetchmonitoringsessionsroute
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/monitor/{requestid}
      name: v1-monitor-requestid
      description: REST surface for v1-monitor-requestId.
      operations:
      - method: DELETE
        name: deletemonitoringrequestroute
        description: Delete Monitoring Request
        call: contact-center-call-monitoring.deletemonitoringrequestroute
        with:
          requestId: rest.requestId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/monitor/{taskid}/bargein
      name: v1-monitor-taskid-bargein
      description: REST surface for v1-monitor-taskId-bargeIn.
      operations:
      - method: POST
        name: bargeinroute
        description: BargeIn Request
        call: contact-center-call-monitoring.bargeinroute
        with:
          taskId: rest.taskId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/monitor/{taskid}/end
      name: v1-monitor-taskid-end
      description: REST surface for v1-monitor-taskId-end.
      operations:
      - method: POST
        name: endactivemonitoringroute
        description: End Monitoring Request
        call: contact-center-call-monitoring.endactivemonitoringroute
        with:
          taskId: rest.taskId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/monitor/{taskid}/hold
      name: v1-monitor-taskid-hold
      description: REST surface for v1-monitor-taskId-hold.
      operations:
      - method: POST
        name: supervisorholdmonitoringroute
        description: Hold Monitoring Request
        call: contact-center-call-monitoring.supervisorholdmonitoringroute
        with:
          taskId: rest.taskId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/monitor/{taskid}/unhold
      name: v1-monitor-taskid-unhold
      description: REST surface for v1-monitor-taskId-unhold.
      operations:
      - method: POST
        name: supervisorunholdmonitoringroute
        description: Unhold Monitoring Request
        call: contact-center-call-monitoring.supervisorunholdmonitoringroute
        with:
          taskId: rest.taskId
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: contact-center-call-monitoring-mcp
    port: 9090
    transport: http
    description: MCP adapter for Webex Contact Center — Call Monitoring. One tool per consumed operation, routed inline through
      this capability's consumes block.
    tools:
    - name: create-monitoring-request
      description: Create Monitoring Request
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-call-monitoring.createmonitoringrequest
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: fetch-monitoring-sessions
      description: Fetch Monitoring Sessions
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-call-monitoring.fetchmonitoringsessionsroute
      outputParameters:
      - type: object
        mapping: $.
    - name: delete-monitoring-request
      description: Delete Monitoring Request
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: contact-center-call-monitoring.deletemonitoringrequestroute
      with:
        requestId: tools.requestId
      outputParameters:
      - type: object
        mapping: $.
    - name: bargein-request
      description: BargeIn Request
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-call-monitoring.bargeinroute
      with:
        taskId: tools.taskId
      outputParameters:
      - type: object
        mapping: $.
    - name: end-monitoring-request
      description: End Monitoring Request
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-call-monitoring.endactivemonitoringroute
      with:
        taskId: tools.taskId
      outputParameters:
      - type: object
        mapping: $.
    - name: hold-monitoring-request
      description: Hold Monitoring Request
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-call-monitoring.supervisorholdmonitoringroute
      with:
        taskId: tools.taskId
      outputParameters:
      - type: object
        mapping: $.
    - name: unhold-monitoring-request
      description: Unhold Monitoring Request
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-call-monitoring.supervisorunholdmonitoringroute
      with:
        taskId: tools.taskId
      outputParameters:
      - type: object
        mapping: $.