Webex Contact Center — AI Feature

naftiko: 1.0.0-alpha2
info:
  label: Webex Contact Center — AI Feature
  description: 'Webex Contact Center — AI Feature. 8 operations. Lead operation: Create a new Question mapped to AutoCSAT.
    Self-contained Naftiko capability covering one Webex business surface.'
  tags:
  - Webex
  - AI Feature
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    WEBEX_API_KEY: WEBEX_API_KEY
capability:
  consumes:
  - type: http
    namespace: contact-center-ai-feature
    baseUri: ''
    description: Webex Contact Center — AI Feature business capability. Self-contained, no shared references.
    resources:
    - name: organization-orgid-ai-feature-auto-csat-question
      path: /organization/{orgid}/ai-feature/auto-csat/question
      operations:
      - name: createconfigautocsatquestion2
        method: POST
        description: Create a new Question mapped to AutoCSAT
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: organization-orgid-ai-feature-auto-csat-question-bulk
      path: /organization/{orgid}/ai-feature/auto-csat/question/bulk
      operations:
      - name: saveallconfigautocsatquestion2
        method: POST
        description: Bulk save Question mapped to AutoCSAT
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: organization-orgid-ai-feature-auto-csat-question-id
      path: /organization/{orgid}/ai-feature/auto-csat/question/{id}
      operations:
      - name: getconfigautocsatquestion2
        method: GET
        description: Get specific Question mapped to AutoCSAT by ID
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Auto CSAT mapped Question.
          required: true
      - name: deleteconfigautocsatquestion2
        method: DELETE
        description: Delete specific Question mapped to AutoCSAT by ID
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Auto CSAT mapped Question.
          required: true
    - name: organization-orgid-ai-feature-id
      path: /organization/{orgid}/ai-feature/{id}
      operations:
      - name: getconfigaifeature
        method: GET
        description: Get specific AI Feature resource by ID
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the AI Feature resource.
          required: true
      - name: patchconfigaifeature
        method: PATCH
        description: Partially update AI Feature resource by ID
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the AI Feature resource.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: organization-orgid-v2-ai-feature
      path: /organization/{orgid}/v2/ai-feature
      operations:
      - name: getallconfigwithpagedmetadataaifeature
        method: GET
        description: List AI Feature resource(s)
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: filter
          in: query
          type: string
          description: 'Specify a filter based on which the results will be fetched. Supported filterable fields:  id. '
        - name: attributes
          in: query
          type: string
          description: Specify the attributes to be returned. By default, all attributes are returned along with the specified
            columns. All attributes are supported.
        - name: page
          in: query
          type: integer
          description: Defines the number of displayed page. The page number starts from 0.
        - name: pageSize
          in: query
          type: integer
          description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
            max page size, the API will automatically adjust the page si
    - name: organization-orgid-v2-ai-feature-auto-csat-question
      path: /organization/{orgid}/v2/ai-feature/auto-csat/question
      operations:
      - name: getallconfigwithmetadataautocsatquestion2
        method: GET
        description: List Question mapped to AutoCSAT(s)
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: filter
          in: query
          type: string
          description: 'Specify a filter based on which the results will be fetched. All the fields are supported except:
            organizationId, createdTime, lastUpdatedTime '
        - name: attributes
          in: query
          type: string
          description: Specify the attributes to be returned. By default, all attributes are returned along with the specified
            columns. All attributes are supported.(id, questionId, q
        - name: page
          in: query
          type: integer
          description: Defines the number of displayed page. The page number starts from 0.
        - name: pageSize
          in: query
          type: integer
          description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
            max page size, the API will automatically adjust the page si
    authentication:
      type: bearer
      token: '{{env.WEBEX_API_KEY}}'
  exposes:
  - type: rest
    namespace: contact-center-ai-feature-rest
    port: 8080
    description: REST adapter for Webex Contact Center — AI Feature. One Spectral-compliant resource per consumed operation,
      prefixed with /v1.
    resources:
    - path: /v1/organization/{orgid}/ai-feature/auto-csat/question
      name: organization-orgid-ai-feature-auto-csat-question
      description: REST surface for organization-orgid-ai-feature-auto-csat-question.
      operations:
      - method: POST
        name: createconfigautocsatquestion2
        description: Create a new Question mapped to AutoCSAT
        call: contact-center-ai-feature.createconfigautocsatquestion2
        with:
          orgid: rest.orgid
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/organization/{orgid}/ai-feature/auto-csat/question/bulk
      name: organization-orgid-ai-feature-auto-csat-question-bulk
      description: REST surface for organization-orgid-ai-feature-auto-csat-question-bulk.
      operations:
      - method: POST
        name: saveallconfigautocsatquestion2
        description: Bulk save Question mapped to AutoCSAT
        call: contact-center-ai-feature.saveallconfigautocsatquestion2
        with:
          orgid: rest.orgid
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/organization/{orgid}/ai-feature/auto-csat/question/{id}
      name: organization-orgid-ai-feature-auto-csat-question-id
      description: REST surface for organization-orgid-ai-feature-auto-csat-question-id.
      operations:
      - method: GET
        name: getconfigautocsatquestion2
        description: Get specific Question mapped to AutoCSAT by ID
        call: contact-center-ai-feature.getconfigautocsatquestion2
        with:
          orgid: rest.orgid
          id: rest.id
        outputParameters:
        - type: object
          mapping: $.
      - method: DELETE
        name: deleteconfigautocsatquestion2
        description: Delete specific Question mapped to AutoCSAT by ID
        call: contact-center-ai-feature.deleteconfigautocsatquestion2
        with:
          orgid: rest.orgid
          id: rest.id
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/organization/{orgid}/ai-feature/{id}
      name: organization-orgid-ai-feature-id
      description: REST surface for organization-orgid-ai-feature-id.
      operations:
      - method: GET
        name: getconfigaifeature
        description: Get specific AI Feature resource by ID
        call: contact-center-ai-feature.getconfigaifeature
        with:
          orgid: rest.orgid
          id: rest.id
        outputParameters:
        - type: object
          mapping: $.
      - method: PATCH
        name: patchconfigaifeature
        description: Partially update AI Feature resource by ID
        call: contact-center-ai-feature.patchconfigaifeature
        with:
          orgid: rest.orgid
          id: rest.id
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/organization/{orgid}/v2/ai-feature
      name: organization-orgid-v2-ai-feature
      description: REST surface for organization-orgid-v2-ai-feature.
      operations:
      - method: GET
        name: getallconfigwithpagedmetadataaifeature
        description: List AI Feature resource(s)
        call: contact-center-ai-feature.getallconfigwithpagedmetadataaifeature
        with:
          orgid: rest.orgid
          filter: rest.filter
          attributes: rest.attributes
          page: rest.page
          pageSize: rest.pageSize
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/organization/{orgid}/v2/ai-feature/auto-csat/question
      name: organization-orgid-v2-ai-feature-auto-csat-question
      description: REST surface for organization-orgid-v2-ai-feature-auto-csat-question.
      operations:
      - method: GET
        name: getallconfigwithmetadataautocsatquestion2
        description: List Question mapped to AutoCSAT(s)
        call: contact-center-ai-feature.getallconfigwithmetadataautocsatquestion2
        with:
          orgid: rest.orgid
          filter: rest.filter
          attributes: rest.attributes
          page: rest.page
          pageSize: rest.pageSize
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: contact-center-ai-feature-mcp
    port: 9090
    transport: http
    description: MCP adapter for Webex Contact Center — AI Feature. One tool per consumed operation, routed inline through
      this capability's consumes block.
    tools:
    - name: create-new-question-mapped-autocsat
      description: Create a new Question mapped to AutoCSAT
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-ai-feature.createconfigautocsatquestion2
      with:
        orgid: tools.orgid
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: bulk-save-question-mapped-autocsat
      description: Bulk save Question mapped to AutoCSAT
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-ai-feature.saveallconfigautocsatquestion2
      with:
        orgid: tools.orgid
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: get-specific-question-mapped-autocsat
      description: Get specific Question mapped to AutoCSAT by ID
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-ai-feature.getconfigautocsatquestion2
      with:
        orgid: tools.orgid
        id: tools.id
      outputParameters:
      - type: object
        mapping: $.
    - name: delete-specific-question-mapped-autocsat
      description: Delete specific Question mapped to AutoCSAT by ID
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: contact-center-ai-feature.deleteconfigautocsatquestion2
      with:
        orgid: tools.orgid
        id: tools.id
      outputParameters:
      - type: object
        mapping: $.
    - name: get-specific-ai-feature-resource
      description: Get specific AI Feature resource by ID
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-ai-feature.getconfigaifeature
      with:
        orgid: tools.orgid
        id: tools.id
      outputParameters:
      - type: object
        mapping: $.
    - name: partially-update-ai-feature-resource
      description: Partially update AI Feature resource by ID
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: contact-center-ai-feature.patchconfigaifeature
      with:
        orgid: tools.orgid
        id: tools.id
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: list-ai-feature-resource-s
      description: List AI Feature resource(s)
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-ai-feature.getallconfigwithpagedmetadataaifeature
      with:
        orgid: tools.orgid
        filter: tools.filter
        attributes: tools.attributes
        page: tools.page
        pageSize: tools.pageSize
      outputParameters:
      - type: object
        mapping: $.
    - name: list-question-mapped-autocsat-s
      description: List Question mapped to AutoCSAT(s)
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-ai-feature.getallconfigwithmetadataautocsatquestion2
      with:
        orgid: tools.orgid
        filter: tools.filter
        attributes: tools.attributes
        page: tools.page
        pageSize: tools.pageSize
      outputParameters:
      - type: object
        mapping: $.