Webex Contact Center — Agent Wellbeing

naftiko: 1.0.0-alpha2
info:
  label: Webex Contact Center — Agent Wellbeing
  description: 'Webex Contact Center — Agent Wellbeing. 5 operations. Lead operation: Get specific Agent Burnout resource
    by ID. Self-contained Naftiko capability covering one Webex business surface.'
  tags:
  - Webex
  - Agent Wellbeing
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    WEBEX_API_KEY: WEBEX_API_KEY
capability:
  consumes:
  - type: http
    namespace: contact-center-agent-wellbeing
    baseUri: ''
    description: Webex Contact Center — Agent Wellbeing business capability. Self-contained, no shared references.
    resources:
    - name: organization-orgid-agent-burnout-id
      path: /organization/{orgid}/agent-burnout/{id}
      operations:
      - name: getconfigagentburnout
        method: GET
        description: Get specific Agent Burnout resource by ID
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Agent Burnout resource.
          required: true
      - name: updateconfigagentburnout
        method: PUT
        description: Update specific Agent Burnout resource by ID
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Agent Burnout resource.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: organization-orgid-v2-agent-burnout
      path: /organization/{orgid}/v2/agent-burnout
      operations:
      - name: getallconfigwithmetadataagentburnout
        method: GET
        description: List Agent Burnout resource(s)
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: filter
          in: query
          type: string
          description: 'Specify a filter based on which the results will be fetched. All the fields are supported except:
            organizationId, createdTime, lastUpdatedTime '
        - name: attributes
          in: query
          type: string
          description: Specify the attributes to be returned. By default, all attributes are returned along with the specified
            columns. All attributes are supported.
        - name: page
          in: query
          type: integer
          description: Defines the number of displayed page. The page number starts from 0.
        - name: pageSize
          in: query
          type: integer
          description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
            max page size, the API will automatically adjust the page si
    - name: v1-agentburnout-action
      path: /v1/agentburnout/action
      operations:
      - name: postaction
        method: POST
        description: Record the realtime burnout events
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: X-ORGANIZATION-ID
          in: header
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: v1-agentburnout-subscribe
      path: /v1/agentburnout/subscribe
      operations:
      - name: subscribeagentburnout
        method: POST
        description: Subscribe for realtime burnout events
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: X-ORGANIZATION-ID
          in: header
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    authentication:
      type: bearer
      token: '{{env.WEBEX_API_KEY}}'
  exposes:
  - type: rest
    namespace: contact-center-agent-wellbeing-rest
    port: 8080
    description: REST adapter for Webex Contact Center — Agent Wellbeing. One Spectral-compliant resource per consumed operation,
      prefixed with /v1.
    resources:
    - path: /v1/organization/{orgid}/agent-burnout/{id}
      name: organization-orgid-agent-burnout-id
      description: REST surface for organization-orgid-agent-burnout-id.
      operations:
      - method: GET
        name: getconfigagentburnout
        description: Get specific Agent Burnout resource by ID
        call: contact-center-agent-wellbeing.getconfigagentburnout
        with:
          orgid: rest.orgid
          id: rest.id
        outputParameters:
        - type: object
          mapping: $.
      - method: PUT
        name: updateconfigagentburnout
        description: Update specific Agent Burnout resource by ID
        call: contact-center-agent-wellbeing.updateconfigagentburnout
        with:
          orgid: rest.orgid
          id: rest.id
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/organization/{orgid}/v2/agent-burnout
      name: organization-orgid-v2-agent-burnout
      description: REST surface for organization-orgid-v2-agent-burnout.
      operations:
      - method: GET
        name: getallconfigwithmetadataagentburnout
        description: List Agent Burnout resource(s)
        call: contact-center-agent-wellbeing.getallconfigwithmetadataagentburnout
        with:
          orgid: rest.orgid
          filter: rest.filter
          attributes: rest.attributes
          page: rest.page
          pageSize: rest.pageSize
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/agentburnout/action
      name: v1-agentburnout-action
      description: REST surface for v1-agentburnout-action.
      operations:
      - method: POST
        name: postaction
        description: Record the realtime burnout events
        call: contact-center-agent-wellbeing.postaction
        with:
          X-ORGANIZATION-ID: rest.X-ORGANIZATION-ID
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/v1/agentburnout/subscribe
      name: v1-agentburnout-subscribe
      description: REST surface for v1-agentburnout-subscribe.
      operations:
      - method: POST
        name: subscribeagentburnout
        description: Subscribe for realtime burnout events
        call: contact-center-agent-wellbeing.subscribeagentburnout
        with:
          X-ORGANIZATION-ID: rest.X-ORGANIZATION-ID
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: contact-center-agent-wellbeing-mcp
    port: 9090
    transport: http
    description: MCP adapter for Webex Contact Center — Agent Wellbeing. One tool per consumed operation, routed inline through
      this capability's consumes block.
    tools:
    - name: get-specific-agent-burnout-resource
      description: Get specific Agent Burnout resource by ID
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-agent-wellbeing.getconfigagentburnout
      with:
        orgid: tools.orgid
        id: tools.id
      outputParameters:
      - type: object
        mapping: $.
    - name: update-specific-agent-burnout-resource
      description: Update specific Agent Burnout resource by ID
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: contact-center-agent-wellbeing.updateconfigagentburnout
      with:
        orgid: tools.orgid
        id: tools.id
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: list-agent-burnout-resource-s
      description: List Agent Burnout resource(s)
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-agent-wellbeing.getallconfigwithmetadataagentburnout
      with:
        orgid: tools.orgid
        filter: tools.filter
        attributes: tools.attributes
        page: tools.page
        pageSize: tools.pageSize
      outputParameters:
      - type: object
        mapping: $.
    - name: record-realtime-burnout-events
      description: Record the realtime burnout events
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-agent-wellbeing.postaction
      with:
        X-ORGANIZATION-ID: tools.X-ORGANIZATION-ID
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: subscribe-realtime-burnout-events
      description: Subscribe for realtime burnout events
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-agent-wellbeing.subscribeagentburnout
      with:
        X-ORGANIZATION-ID: tools.X-ORGANIZATION-ID
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.