Webex · Capability
Webex Contact Center — Agent Personal Greeting Files

Webex Contact Center — Agent Personal Greeting Files. 13 operations. Lead operation: Create a new Greeting File. Self-contained Naftiko capability covering one Webex business surface.
Run with Naftiko WebexAgent Personal Greeting Files
What You Can Do

POST
Createconfig28 — Create a new Greeting File
/v1/organization/{orgid}/agent-personal-greeting
POST
Deletereferences1 — deletereferences1
/v1/organization/{orgid}/agent-personal-greeting/delete-reference
GET
Getconfig28 — Get specific Greeting File by ID
/v1/organization/{orgid}/agent-personal-greeting/{id}
PUT
Updateconfig28 — Update specific Greeting File by ID
/v1/organization/{orgid}/agent-personal-greeting/{id}
DELETE
Deleteconfig24 — Delete specific Greeting File by ID
/v1/organization/{orgid}/agent-personal-greeting/{id}
PATCH
Patchconfig4 — Partially update Greeting File by ID
/v1/organization/{orgid}/agent-personal-greeting/{id}
GET
Getallconfigwithmetadata — getallconfigwithmetadata
/v1/organization/{orgid}/v2/agent-personal-greeting
POST
Createv2config — Create a new Greeting File using v2 API
/v1/organization/{orgid}/v2/agent-personal-greeting
GET
Getv2config — Get specific Greeting File by ID using v2 API
/v1/organization/{orgid}/v2/agent-personal-greeting/{id}
PUT
Updatev2config — Update specific Greeting File by ID using v2 API
/v1/organization/{orgid}/v2/agent-personal-greeting/{id}
DELETE
Deletev2config — Delete specific Greeting File by ID using v2 API
/v1/organization/{orgid}/v2/agent-personal-greeting/{id}
PATCH
Patchv2config — Partially update Greeting File by ID using v2 API
/v1/organization/{orgid}/v2/agent-personal-greeting/{id}
GET
Getallv2configwithmetadata — List Greeting File(s)
/v1/organization/{orgid}/v3/agent-personal-greeting
MCP Tools

create-new-greeting-file

Create a new Greeting File
deletereferences1

get-specific-greeting-file-id

Get specific Greeting File by ID
read-only idempotent
update-specific-greeting-file-id

Update specific Greeting File by ID
idempotent
delete-specific-greeting-file-id

Delete specific Greeting File by ID
idempotent
partially-update-greeting-file-id

Partially update Greeting File by ID
idempotent
getallconfigwithmetadata

read-only idempotent
create-new-greeting-file-using

Create a new Greeting File using v2 API
get-specific-greeting-file-id-2

Get specific Greeting File by ID using v2 API
read-only idempotent
update-specific-greeting-file-id-2

Update specific Greeting File by ID using v2 API
idempotent
delete-specific-greeting-file-id-2

Delete specific Greeting File by ID using v2 API
idempotent
partially-update-greeting-file-id-2

Partially update Greeting File by ID using v2 API
idempotent
list-greeting-file-s

List Greeting File(s)
read-only idempotent
Capability Spec

naftiko: 1.0.0-alpha2
info:
  label: Webex Contact Center — Agent Personal Greeting Files
  description: 'Webex Contact Center — Agent Personal Greeting Files. 13 operations. Lead operation: Create a new Greeting
    File. Self-contained Naftiko capability covering one Webex business surface.'
  tags:
  - Webex
  - Agent Personal Greeting Files
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    WEBEX_API_KEY: WEBEX_API_KEY
capability:
  consumes:
  - type: http
    namespace: contact-center-agent-personal-greeting-files
    baseUri: ''
    description: Webex Contact Center — Agent Personal Greeting Files business capability. Self-contained, no shared references.
    resources:
    - name: organization-orgid-agent-personal-greeting
      path: /organization/{orgid}/agent-personal-greeting
      operations:
      - name: createconfig28
        method: POST
        description: Create a new Greeting File
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: false
    - name: organization-orgid-agent-personal-greeting-delete-reference
      path: /organization/{orgid}/agent-personal-greeting/delete-reference
      operations:
      - name: deletereferences1
        method: POST
        description: ''
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: organization-orgid-agent-personal-greeting-id
      path: /organization/{orgid}/agent-personal-greeting/{id}
      operations:
      - name: getconfig28
        method: GET
        description: Get specific Greeting File by ID
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Greeting File.
          required: true
        - name: includeUrl
          in: query
          type: boolean
          description: Indicates if the URL for downloading Greeting Fileshould be included in the response.
      - name: updateconfig28
        method: PUT
        description: Update specific Greeting File by ID
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Greeting File.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: false
      - name: deleteconfig24
        method: DELETE
        description: Delete specific Greeting File by ID
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Greeting File.
          required: true
      - name: patchconfig4
        method: PATCH
        description: Partially update Greeting File by ID
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Greeting File.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: organization-orgid-v2-agent-personal-greeting
      path: /organization/{orgid}/v2/agent-personal-greeting
      operations:
      - name: getallconfigwithmetadata
        method: GET
        description: ''
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: filter
          in: query
          type: string
          description: 'Specify a filter based on which the results will be fetched. Supported fields are : firstname, lastname,
            email, ciUserId and attribute tag '
        - name: search
          in: query
          type: string
          description: Filter data based on the search keyword.Supported search columns(firstName, lastName, email, attributeTag)
        - name: attributes
          in: query
          type: string
          description: Specify the attributes to be returned. By default, all attributes are returned along with the specified
            columns. All attributes are supported.
        - name: page
          in: query
          type: integer
          description: Defines the number of displayed page. The page number starts from 0.
        - name: pageSize
          in: query
          type: integer
          description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
            max page size, the API will automatically adjust the page si
        - name: includeAgentDetails
          in: query
          type: boolean
          description: If includeAgentDetails is set to true then projection, filtering, searching, and sorting on agent firstName,
            lastName and email will be enabled.
      - name: createv2config
        method: POST
        description: Create a new Greeting File using v2 API
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: false
    - name: organization-orgid-v2-agent-personal-greeting-id
      path: /organization/{orgid}/v2/agent-personal-greeting/{id}
      operations:
      - name: getv2config
        method: GET
        description: Get specific Greeting File by ID using v2 API
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Greeting File.
          required: true
        - name: includeUrl
          in: query
          type: boolean
          description: Indicates if the URL for downloading Greeting Fileshould be included in the response.
      - name: updatev2config
        method: PUT
        description: Update specific Greeting File by ID using v2 API
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Greeting File.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: false
      - name: deletev2config
        method: DELETE
        description: Delete specific Greeting File by ID using v2 API
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Greeting File.
          required: true
      - name: patchv2config
        method: PATCH
        description: Partially update Greeting File by ID using v2 API
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: id
          in: path
          type: string
          description: Resource ID of the Greeting File.
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: organization-orgid-v3-agent-personal-greeting
      path: /organization/{orgid}/v3/agent-personal-greeting
      operations:
      - name: getallv2configwithmetadata
        method: GET
        description: List Greeting File(s)
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: orgid
          in: path
          type: string
          description: Organization ID to be used for this operation. The specified security token must have permission to
            interact with the organization.
          required: true
        - name: filter
          in: query
          type: string
          description: 'Specify a filter based on which the results will be fetched. Supported fields are : firstname, lastname,
            email, ciUserId and attribute tag '
        - name: search
          in: query
          type: string
          description: Filter data based on the search keyword.Supported search columns(firstName, lastName, email, attributeTag)
        - name: attributes
          in: query
          type: string
          description: Specify the attributes to be returned. By default, all attributes are returned along with the specified
            columns. All attributes are supported.
        - name: page
          in: query
          type: integer
          description: Defines the number of displayed page. The page number starts from 0.
        - name: pageSize
          in: query
          type: integer
          description: Defines the number of items to be displayed on a page. If the number specified is more than allowed
            max page size, the API will automatically adjust the page si
        - name: includeAgentDetails
          in: query
          type: boolean
          description: If includeAgentDetails is set to true then projection, filtering, searching, and sorting on agent firstName,
            lastName and email will be enabled.
    authentication:
      type: bearer
      token: '{{env.WEBEX_API_KEY}}'
  exposes:
  - type: rest
    namespace: contact-center-agent-personal-greeting-files-rest
    port: 8080
    description: REST adapter for Webex Contact Center — Agent Personal Greeting Files. One Spectral-compliant resource per
      consumed operation, prefixed with /v1.
    resources:
    - path: /v1/organization/{orgid}/agent-personal-greeting
      name: organization-orgid-agent-personal-greeting
      description: REST surface for organization-orgid-agent-personal-greeting.
      operations:
      - method: POST
        name: createconfig28
        description: Create a new Greeting File
        call: contact-center-agent-personal-greeting-files.createconfig28
        with:
          orgid: rest.orgid
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/organization/{orgid}/agent-personal-greeting/delete-reference
      name: organization-orgid-agent-personal-greeting-delete-reference
      description: REST surface for organization-orgid-agent-personal-greeting-delete-reference.
      operations:
      - method: POST
        name: deletereferences1
        description: deletereferences1
        call: contact-center-agent-personal-greeting-files.deletereferences1
        with:
          orgid: rest.orgid
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/organization/{orgid}/agent-personal-greeting/{id}
      name: organization-orgid-agent-personal-greeting-id
      description: REST surface for organization-orgid-agent-personal-greeting-id.
      operations:
      - method: GET
        name: getconfig28
        description: Get specific Greeting File by ID
        call: contact-center-agent-personal-greeting-files.getconfig28
        with:
          orgid: rest.orgid
          id: rest.id
          includeUrl: rest.includeUrl
        outputParameters:
        - type: object
          mapping: $.
      - method: PUT
        name: updateconfig28
        description: Update specific Greeting File by ID
        call: contact-center-agent-personal-greeting-files.updateconfig28
        with:
          orgid: rest.orgid
          id: rest.id
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
      - method: DELETE
        name: deleteconfig24
        description: Delete specific Greeting File by ID
        call: contact-center-agent-personal-greeting-files.deleteconfig24
        with:
          orgid: rest.orgid
          id: rest.id
        outputParameters:
        - type: object
          mapping: $.
      - method: PATCH
        name: patchconfig4
        description: Partially update Greeting File by ID
        call: contact-center-agent-personal-greeting-files.patchconfig4
        with:
          orgid: rest.orgid
          id: rest.id
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/organization/{orgid}/v2/agent-personal-greeting
      name: organization-orgid-v2-agent-personal-greeting
      description: REST surface for organization-orgid-v2-agent-personal-greeting.
      operations:
      - method: GET
        name: getallconfigwithmetadata
        description: getallconfigwithmetadata
        call: contact-center-agent-personal-greeting-files.getallconfigwithmetadata
        with:
          orgid: rest.orgid
          filter: rest.filter
          search: rest.search
          attributes: rest.attributes
          page: rest.page
          pageSize: rest.pageSize
          includeAgentDetails: rest.includeAgentDetails
        outputParameters:
        - type: object
          mapping: $.
      - method: POST
        name: createv2config
        description: Create a new Greeting File using v2 API
        call: contact-center-agent-personal-greeting-files.createv2config
        with:
          orgid: rest.orgid
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/organization/{orgid}/v2/agent-personal-greeting/{id}
      name: organization-orgid-v2-agent-personal-greeting-id
      description: REST surface for organization-orgid-v2-agent-personal-greeting-id.
      operations:
      - method: GET
        name: getv2config
        description: Get specific Greeting File by ID using v2 API
        call: contact-center-agent-personal-greeting-files.getv2config
        with:
          orgid: rest.orgid
          id: rest.id
          includeUrl: rest.includeUrl
        outputParameters:
        - type: object
          mapping: $.
      - method: PUT
        name: updatev2config
        description: Update specific Greeting File by ID using v2 API
        call: contact-center-agent-personal-greeting-files.updatev2config
        with:
          orgid: rest.orgid
          id: rest.id
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
      - method: DELETE
        name: deletev2config
        description: Delete specific Greeting File by ID using v2 API
        call: contact-center-agent-personal-greeting-files.deletev2config
        with:
          orgid: rest.orgid
          id: rest.id
        outputParameters:
        - type: object
          mapping: $.
      - method: PATCH
        name: patchv2config
        description: Partially update Greeting File by ID using v2 API
        call: contact-center-agent-personal-greeting-files.patchv2config
        with:
          orgid: rest.orgid
          id: rest.id
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/organization/{orgid}/v3/agent-personal-greeting
      name: organization-orgid-v3-agent-personal-greeting
      description: REST surface for organization-orgid-v3-agent-personal-greeting.
      operations:
      - method: GET
        name: getallv2configwithmetadata
        description: List Greeting File(s)
        call: contact-center-agent-personal-greeting-files.getallv2configwithmetadata
        with:
          orgid: rest.orgid
          filter: rest.filter
          search: rest.search
          attributes: rest.attributes
          page: rest.page
          pageSize: rest.pageSize
          includeAgentDetails: rest.includeAgentDetails
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: contact-center-agent-personal-greeting-files-mcp
    port: 9090
    transport: http
    description: MCP adapter for Webex Contact Center — Agent Personal Greeting Files. One tool per consumed operation, routed
      inline through this capability's consumes block.
    tools:
    - name: create-new-greeting-file
      description: Create a new Greeting File
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-agent-personal-greeting-files.createconfig28
      with:
        orgid: tools.orgid
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: deletereferences1
      description: deletereferences1
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-agent-personal-greeting-files.deletereferences1
      with:
        orgid: tools.orgid
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: get-specific-greeting-file-id
      description: Get specific Greeting File by ID
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-agent-personal-greeting-files.getconfig28
      with:
        orgid: tools.orgid
        id: tools.id
        includeUrl: tools.includeUrl
      outputParameters:
      - type: object
        mapping: $.
    - name: update-specific-greeting-file-id
      description: Update specific Greeting File by ID
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: contact-center-agent-personal-greeting-files.updateconfig28
      with:
        orgid: tools.orgid
        id: tools.id
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: delete-specific-greeting-file-id
      description: Delete specific Greeting File by ID
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: contact-center-agent-personal-greeting-files.deleteconfig24
      with:
        orgid: tools.orgid
        id: tools.id
      outputParameters:
      - type: object
        mapping: $.
    - name: partially-update-greeting-file-id
      description: Partially update Greeting File by ID
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: contact-center-agent-personal-greeting-files.patchconfig4
      with:
        orgid: tools.orgid
        id: tools.id
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: getallconfigwithmetadata
      description: getallconfigwithmetadata
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-agent-personal-greeting-files.getallconfigwithmetadata
      with:
        orgid: tools.orgid
        filter: tools.filter
        search: tools.search
        attributes: tools.attributes
        page: tools.page
        pageSize: tools.pageSize
        includeAgentDetails: tools.includeAgentDetails
      outputParameters:
      - type: object
        mapping: $.
    - name: create-new-greeting-file-using
      description: Create a new Greeting File using v2 API
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: contact-center-agent-personal-greeting-files.createv2config
      with:
        orgid: tools.orgid
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: get-specific-greeting-file-id-2
      description: Get specific Greeting File by ID using v2 API
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-agent-personal-greeting-files.getv2config
      with:
        orgid: tools.orgid
        id: tools.id
        includeUrl: tools.includeUrl
      outputParameters:
      - type: object
        mapping: $.
    - name: update-specific-greeting-file-id-2
      description: Update specific Greeting File by ID using v2 API
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: contact-center-agent-personal-greeting-files.updatev2config
      with:
        orgid: tools.orgid
        id: tools.id
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: delete-specific-greeting-file-id-2
      description: Delete specific Greeting File by ID using v2 API
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: contact-center-agent-personal-greeting-files.deletev2config
      with:
        orgid: tools.orgid
        id: tools.id
      outputParameters:
      - type: object
        mapping: $.
    - name: partially-update-greeting-file-id-2
      description: Partially update Greeting File by ID using v2 API
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: contact-center-agent-personal-greeting-files.patchv2config
      with:
        orgid: tools.orgid
        id: tools.id
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: list-greeting-file-s
      description: List Greeting File(s)
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: contact-center-agent-personal-greeting-files.getallv2configwithmetadata
      with:
        orgid: tools.orgid
        filter: tools.filter
        search: tools.search
        attributes: tools.attributes
        page: tools.page
        pageSize: tools.pageSize
        includeAgentDetails: tools.includeAgentDetails
      outputParameters:
      - type: object
        mapping: $.