ServiceNow · Capability

ServiceNow Change Management API — Normal Changes

ServiceNow Change Management API — Normal Changes. 4 operations. Lead operation: Servicenow List Normal Change Requests. Self-contained Naftiko capability covering one Servicenow business surface.

Run with Naftiko ServicenowNormal Changes

What You Can Do

GET
Listnormalchanges — Servicenow List Normal Change Requests
/v1/change/normal
POST
Createnormalchange — Servicenow Create a Normal Change Request
/v1/change/normal
GET
Getnormalchange — Servicenow Retrieve a Normal Change Request
/v1/change/normal/{sys-id}
PATCH
Updatenormalchange — Servicenow Update a Normal Change Request
/v1/change/normal/{sys-id}

MCP Tools

servicenow-list-normal-change-requests

Servicenow List Normal Change Requests

read-only idempotent
servicenow-create-normal-change-request

Servicenow Create a Normal Change Request

servicenow-retrieve-normal-change-request

Servicenow Retrieve a Normal Change Request

read-only idempotent
servicenow-update-normal-change-request

Servicenow Update a Normal Change Request

idempotent

Capability Spec

change-management-normal-changes.yaml Raw ↑
naftiko: 1.0.0-alpha2
info:
  label: ServiceNow Change Management API — Normal Changes
  description: 'ServiceNow Change Management API — Normal Changes. 4 operations. Lead operation: Servicenow List Normal Change
    Requests. Self-contained Naftiko capability covering one Servicenow business surface.'
  tags:
  - Servicenow
  - Normal Changes
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    SERVICENOW_API_KEY: SERVICENOW_API_KEY
capability:
  consumes:
  - type: http
    namespace: change-management-normal-changes
    baseUri: https://{instance}.service-now.com/api/sn_chg_rest/v1
    description: ServiceNow Change Management API — Normal Changes business capability. Self-contained, no shared references.
    resources:
    - name: change-normal
      path: /change/normal
      operations:
      - name: listnormalchanges
        method: GET
        description: Servicenow List Normal Change Requests
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
      - name: createnormalchange
        method: POST
        description: Servicenow Create a Normal Change Request
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: change-normal-sys_id
      path: /change/normal/{sys_id}
      operations:
      - name: getnormalchange
        method: GET
        description: Servicenow Retrieve a Normal Change Request
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
      - name: updatenormalchange
        method: PATCH
        description: Servicenow Update a Normal Change Request
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    authentication:
      type: bearer
      token: '{{env.SERVICENOW_API_KEY}}'
  exposes:
  - type: rest
    namespace: change-management-normal-changes-rest
    port: 8080
    description: REST adapter for ServiceNow Change Management API — Normal Changes. One Spectral-compliant resource per consumed
      operation, prefixed with /v1.
    resources:
    - path: /v1/change/normal
      name: change-normal
      description: REST surface for change-normal.
      operations:
      - method: GET
        name: listnormalchanges
        description: Servicenow List Normal Change Requests
        call: change-management-normal-changes.listnormalchanges
        outputParameters:
        - type: object
          mapping: $.
      - method: POST
        name: createnormalchange
        description: Servicenow Create a Normal Change Request
        call: change-management-normal-changes.createnormalchange
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/change/normal/{sys-id}
      name: change-normal-sys-id
      description: REST surface for change-normal-sys_id.
      operations:
      - method: GET
        name: getnormalchange
        description: Servicenow Retrieve a Normal Change Request
        call: change-management-normal-changes.getnormalchange
        outputParameters:
        - type: object
          mapping: $.
      - method: PATCH
        name: updatenormalchange
        description: Servicenow Update a Normal Change Request
        call: change-management-normal-changes.updatenormalchange
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: change-management-normal-changes-mcp
    port: 9090
    transport: http
    description: MCP adapter for ServiceNow Change Management API — Normal Changes. One tool per consumed operation, routed
      inline through this capability's consumes block.
    tools:
    - name: servicenow-list-normal-change-requests
      description: Servicenow List Normal Change Requests
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: change-management-normal-changes.listnormalchanges
      outputParameters:
      - type: object
        mapping: $.
    - name: servicenow-create-normal-change-request
      description: Servicenow Create a Normal Change Request
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: change-management-normal-changes.createnormalchange
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: servicenow-retrieve-normal-change-request
      description: Servicenow Retrieve a Normal Change Request
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: change-management-normal-changes.getnormalchange
      outputParameters:
      - type: object
        mapping: $.
    - name: servicenow-update-normal-change-request
      description: Servicenow Update a Normal Change Request
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: change-management-normal-changes.updatenormalchange
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.