Salesforce Service Cloud · Capability
Salesforce Service Cloud Salesforce Chat REST API — Sessions
Salesforce Service Cloud Salesforce Chat REST API — Sessions. 3 operations. Lead operation: Salesforce Service Cloud Initiate a chat session. Self-contained Naftiko capability covering one Salesforce Service Cloud business surface.
What You Can Do
POST
Initiatechatsession
— Salesforce Service Cloud Initiate a chat session
/v1/chasitor/chasitorinit
POST
Endchat
— Salesforce Service Cloud End a chat session
/v1/chasitor/chatend
GET
Getsessionid
— Salesforce Service Cloud Get a new session ID
/v1/system/sessionid
MCP Tools
salesforce-service-cloud-initiate-chat
Salesforce Service Cloud Initiate a chat session
salesforce-service-cloud-end-chat
Salesforce Service Cloud End a chat session
salesforce-service-cloud-get-new
Salesforce Service Cloud Get a new session ID
read-only
idempotent