Help Scout · Capability

Help Scout Mailbox API — Conversations

Help Scout Mailbox API — Conversations. 5 operations. Lead operation: List conversations. Self-contained Naftiko capability covering one Helpscout business surface.

Run with Naftiko HelpscoutConversations

What You Can Do

GET
Listconversations — List conversations
/v1/conversations
POST
Createconversation — Create conversation
/v1/conversations
GET
Getconversation — Get conversation
/v1/conversations/{id}
PATCH
Updateconversation — Update conversation
/v1/conversations/{id}
DELETE
Deleteconversation — Delete conversation
/v1/conversations/{id}

MCP Tools

list-conversations

List conversations

read-only idempotent
create-conversation

Create conversation

get-conversation

Get conversation

read-only idempotent
update-conversation

Update conversation

idempotent
delete-conversation

Delete conversation

idempotent

Capability Spec

helpscout-conversations.yaml Raw ↑
naftiko: 1.0.0-alpha2
info:
  label: Help Scout Mailbox API — Conversations
  description: 'Help Scout Mailbox API — Conversations. 5 operations. Lead operation: List conversations. Self-contained Naftiko
    capability covering one Helpscout business surface.'
  tags:
  - Helpscout
  - Conversations
  created: '2026-05-19'
  modified: '2026-05-19'
binds:
- namespace: env
  keys:
    HELPSCOUT_API_KEY: HELPSCOUT_API_KEY
capability:
  consumes:
  - type: http
    namespace: helpscout-conversations
    baseUri: https://api.helpscout.net/v2
    description: Help Scout Mailbox API — Conversations business capability. Self-contained, no shared references.
    resources:
    - name: conversations
      path: /conversations
      operations:
      - name: listconversations
        method: GET
        description: List conversations
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: page
          in: query
          type: integer
        - name: status
          in: query
          type: string
      - name: createconversation
        method: POST
        description: Create conversation
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
    - name: conversations-id
      path: /conversations/{id}
      operations:
      - name: getconversation
        method: GET
        description: Get conversation
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: id
          in: path
          type: integer
          required: true
      - name: updateconversation
        method: PATCH
        description: Update conversation
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: id
          in: path
          type: integer
          required: true
        - name: body
          in: body
          type: object
          description: Request body (JSON).
          required: true
      - name: deleteconversation
        method: DELETE
        description: Delete conversation
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: id
          in: path
          type: integer
          required: true
    authentication:
      type: bearer
      token: '{{env.HELPSCOUT_API_KEY}}'
  exposes:
  - type: rest
    namespace: helpscout-conversations-rest
    port: 8080
    description: REST adapter for Help Scout Mailbox API — Conversations. One Spectral-compliant resource per consumed operation,
      prefixed with /v1.
    resources:
    - path: /v1/conversations
      name: conversations
      description: REST surface for conversations.
      operations:
      - method: GET
        name: listconversations
        description: List conversations
        call: helpscout-conversations.listconversations
        with:
          page: rest.page
          status: rest.status
        outputParameters:
        - type: object
          mapping: $.
      - method: POST
        name: createconversation
        description: Create conversation
        call: helpscout-conversations.createconversation
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/conversations/{id}
      name: conversations-id
      description: REST surface for conversations-id.
      operations:
      - method: GET
        name: getconversation
        description: Get conversation
        call: helpscout-conversations.getconversation
        with:
          id: rest.id
        outputParameters:
        - type: object
          mapping: $.
      - method: PATCH
        name: updateconversation
        description: Update conversation
        call: helpscout-conversations.updateconversation
        with:
          id: rest.id
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
      - method: DELETE
        name: deleteconversation
        description: Delete conversation
        call: helpscout-conversations.deleteconversation
        with:
          id: rest.id
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: helpscout-conversations-mcp
    port: 9090
    transport: http
    description: MCP adapter for Help Scout Mailbox API — Conversations. One tool per consumed operation, routed inline through
      this capability's consumes block.
    tools:
    - name: list-conversations
      description: List conversations
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: helpscout-conversations.listconversations
      with:
        page: tools.page
        status: tools.status
      outputParameters:
      - type: object
        mapping: $.
    - name: create-conversation
      description: Create conversation
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: helpscout-conversations.createconversation
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: get-conversation
      description: Get conversation
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: helpscout-conversations.getconversation
      with:
        id: tools.id
      outputParameters:
      - type: object
        mapping: $.
    - name: update-conversation
      description: Update conversation
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: helpscout-conversations.updateconversation
      with:
        id: tools.id
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: delete-conversation
      description: Delete conversation
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: helpscout-conversations.deleteconversation
      with:
        id: tools.id
      outputParameters:
      - type: object
        mapping: $.