Google Cloud Contact Center AI · Capability

Google Cloud Contact Center AI API

The Contact Center AI API enables building AI-powered contact center solutions with conversation profiles, participants, conversation analysis, and insights for virtual and human agent interactions.

Run with Naftiko GoogleCloudContactCenterAiAPI

What You Can Do

GET
Listconversations — Google Cloud Contact Center AI List conversations
/projects/{projectId}/locations/{location}/conversations
POST
Createconversation — Google Cloud Contact Center AI Create a conversation
/projects/{projectId}/locations/{location}/conversations
GET
Getconversation — Google Cloud Contact Center AI Get a conversation
/projects/{projectId}/locations/{location}/conversations/{conversationId}
PATCH
Updateconversation — Google Cloud Contact Center AI Update a conversation
/projects/{projectId}/locations/{location}/conversations/{conversationId}
DELETE
Deleteconversation — Google Cloud Contact Center AI Delete a conversation
/projects/{projectId}/locations/{location}/conversations/{conversationId}
GET
Listanalyses — Google Cloud Contact Center AI List analyses
/projects/{projectId}/locations/{location}/conversations/{conversationId}/analyses
POST
Createanalysis — Google Cloud Contact Center AI Create an analysis
/projects/{projectId}/locations/{location}/conversations/{conversationId}/analyses
POST
Exportinsightsdata — Google Cloud Contact Center AI Export insights data
/projects/{projectId}/locations/{location}/insightsdata:export

MCP Tools

listconversations

Google Cloud Contact Center AI List conversations

read-only idempotent
createconversation

Google Cloud Contact Center AI Create a conversation

getconversation

Google Cloud Contact Center AI Get a conversation

read-only idempotent
updateconversation

Google Cloud Contact Center AI Update a conversation

deleteconversation

Google Cloud Contact Center AI Delete a conversation

idempotent
listanalyses

Google Cloud Contact Center AI List analyses

read-only idempotent
createanalysis

Google Cloud Contact Center AI Create an analysis

exportinsightsdata

Google Cloud Contact Center AI Export insights data

Capability Spec

google-cloud-contact-center-ai-capability.yaml Raw ↑ 
naftiko: 1.0.0-alpha2
info:
  label: Google Cloud Contact Center AI API
  description: The Contact Center AI API enables building AI-powered contact center solutions with conversation profiles,
    participants, conversation analysis, and insights for virtual and human agent interactions.
  tags:
  - Google
  - Cloud
  - Contact
  - Center
  - Ai
  - API
  created: '2026-05-06'
  modified: '2026-05-06'
capability:
  consumes:
  - type: http
    namespace: google-cloud-contact-center-ai
    baseUri: https://contactcenterinsights.googleapis.com/v1
    description: Google Cloud Contact Center AI API HTTP API.
    authentication:
      type: bearer
      token: '{{GOOGLE_CLOUD_CONTACT_CENTER_AI_TOKEN}}'
    resources:
    - name: projects-projectid-locations-location-conversati
      path: /projects/{projectId}/locations/{location}/conversations
      operations:
      - name: listconversations
        method: GET
        description: Google Cloud Contact Center AI List conversations
        inputParameters:
        - name: projectId
          in: path
          type: string
          required: true
        - name: location
          in: path
          type: string
          required: true
        - name: pageSize
          in: query
          type: integer
        - name: pageToken
          in: query
          type: string
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
      - name: createconversation
        method: POST
        description: Google Cloud Contact Center AI Create a conversation
        inputParameters:
        - name: projectId
          in: path
          type: string
          required: true
        - name: location
          in: path
          type: string
          required: true
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: projects-projectid-locations-location-conversati
      path: /projects/{projectId}/locations/{location}/conversations/{conversationId}
      operations:
      - name: getconversation
        method: GET
        description: Google Cloud Contact Center AI Get a conversation
        inputParameters:
        - name: projectId
          in: path
          type: string
          required: true
        - name: location
          in: path
          type: string
          required: true
        - name: conversationId
          in: path
          type: string
          required: true
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
      - name: updateconversation
        method: PATCH
        description: Google Cloud Contact Center AI Update a conversation
        inputParameters:
        - name: projectId
          in: path
          type: string
          required: true
        - name: location
          in: path
          type: string
          required: true
        - name: conversationId
          in: path
          type: string
          required: true
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
      - name: deleteconversation
        method: DELETE
        description: Google Cloud Contact Center AI Delete a conversation
        inputParameters:
        - name: projectId
          in: path
          type: string
          required: true
        - name: location
          in: path
          type: string
          required: true
        - name: conversationId
          in: path
          type: string
          required: true
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: projects-projectid-locations-location-conversati
      path: /projects/{projectId}/locations/{location}/conversations/{conversationId}/analyses
      operations:
      - name: listanalyses
        method: GET
        description: Google Cloud Contact Center AI List analyses
        inputParameters:
        - name: projectId
          in: path
          type: string
          required: true
        - name: location
          in: path
          type: string
          required: true
        - name: conversationId
          in: path
          type: string
          required: true
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
      - name: createanalysis
        method: POST
        description: Google Cloud Contact Center AI Create an analysis
        inputParameters:
        - name: projectId
          in: path
          type: string
          required: true
        - name: location
          in: path
          type: string
          required: true
        - name: conversationId
          in: path
          type: string
          required: true
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
    - name: projects-projectid-locations-location-insightsda
      path: /projects/{projectId}/locations/{location}/insightsdata:export
      operations:
      - name: exportinsightsdata
        method: POST
        description: Google Cloud Contact Center AI Export insights data
        inputParameters:
        - name: projectId
          in: path
          type: string
          required: true
        - name: location
          in: path
          type: string
          required: true
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
  exposes:
  - type: rest
    port: 8080
    namespace: google-cloud-contact-center-ai-rest
    description: REST adapter for Google Cloud Contact Center AI API.
    resources:
    - path: /projects/{projectId}/locations/{location}/conversations
      name: listconversations
      operations:
      - method: GET
        name: listconversations
        description: Google Cloud Contact Center AI List conversations
        call: google-cloud-contact-center-ai.listconversations
        with:
          projectId: rest.projectId
          location: rest.location
        outputParameters:
        - type: object
          mapping: $.
    - path: /projects/{projectId}/locations/{location}/conversations
      name: createconversation
      operations:
      - method: POST
        name: createconversation
        description: Google Cloud Contact Center AI Create a conversation
        call: google-cloud-contact-center-ai.createconversation
        with:
          projectId: rest.projectId
          location: rest.location
        outputParameters:
        - type: object
          mapping: $.
    - path: /projects/{projectId}/locations/{location}/conversations/{conversationId}
      name: getconversation
      operations:
      - method: GET
        name: getconversation
        description: Google Cloud Contact Center AI Get a conversation
        call: google-cloud-contact-center-ai.getconversation
        with:
          projectId: rest.projectId
          location: rest.location
          conversationId: rest.conversationId
        outputParameters:
        - type: object
          mapping: $.
    - path: /projects/{projectId}/locations/{location}/conversations/{conversationId}
      name: updateconversation
      operations:
      - method: PATCH
        name: updateconversation
        description: Google Cloud Contact Center AI Update a conversation
        call: google-cloud-contact-center-ai.updateconversation
        with:
          projectId: rest.projectId
          location: rest.location
          conversationId: rest.conversationId
        outputParameters:
        - type: object
          mapping: $.
    - path: /projects/{projectId}/locations/{location}/conversations/{conversationId}
      name: deleteconversation
      operations:
      - method: DELETE
        name: deleteconversation
        description: Google Cloud Contact Center AI Delete a conversation
        call: google-cloud-contact-center-ai.deleteconversation
        with:
          projectId: rest.projectId
          location: rest.location
          conversationId: rest.conversationId
        outputParameters:
        - type: object
          mapping: $.
    - path: /projects/{projectId}/locations/{location}/conversations/{conversationId}/analyses
      name: listanalyses
      operations:
      - method: GET
        name: listanalyses
        description: Google Cloud Contact Center AI List analyses
        call: google-cloud-contact-center-ai.listanalyses
        with:
          projectId: rest.projectId
          location: rest.location
          conversationId: rest.conversationId
        outputParameters:
        - type: object
          mapping: $.
    - path: /projects/{projectId}/locations/{location}/conversations/{conversationId}/analyses
      name: createanalysis
      operations:
      - method: POST
        name: createanalysis
        description: Google Cloud Contact Center AI Create an analysis
        call: google-cloud-contact-center-ai.createanalysis
        with:
          projectId: rest.projectId
          location: rest.location
          conversationId: rest.conversationId
        outputParameters:
        - type: object
          mapping: $.
    - path: /projects/{projectId}/locations/{location}/insightsdata:export
      name: exportinsightsdata
      operations:
      - method: POST
        name: exportinsightsdata
        description: Google Cloud Contact Center AI Export insights data
        call: google-cloud-contact-center-ai.exportinsightsdata
        with:
          projectId: rest.projectId
          location: rest.location
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    port: 9090
    namespace: google-cloud-contact-center-ai-mcp
    transport: http
    description: MCP adapter for Google Cloud Contact Center AI API for AI agent use.
    tools:
    - name: listconversations
      description: Google Cloud Contact Center AI List conversations
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: google-cloud-contact-center-ai.listconversations
      with:
        projectId: tools.projectId
        location: tools.location
        pageSize: tools.pageSize
        pageToken: tools.pageToken
      inputParameters:
      - name: projectId
        type: string
        description: projectId
        required: true
      - name: location
        type: string
        description: location
        required: true
      - name: pageSize
        type: integer
        description: pageSize
      - name: pageToken
        type: string
        description: pageToken
      outputParameters:
      - type: object
        mapping: $.
    - name: createconversation
      description: Google Cloud Contact Center AI Create a conversation
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: google-cloud-contact-center-ai.createconversation
      with:
        projectId: tools.projectId
        location: tools.location
      inputParameters:
      - name: projectId
        type: string
        description: projectId
        required: true
      - name: location
        type: string
        description: location
        required: true
      outputParameters:
      - type: object
        mapping: $.
    - name: getconversation
      description: Google Cloud Contact Center AI Get a conversation
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: google-cloud-contact-center-ai.getconversation
      with:
        projectId: tools.projectId
        location: tools.location
        conversationId: tools.conversationId
      inputParameters:
      - name: projectId
        type: string
        description: projectId
        required: true
      - name: location
        type: string
        description: location
        required: true
      - name: conversationId
        type: string
        description: conversationId
        required: true
      outputParameters:
      - type: object
        mapping: $.
    - name: updateconversation
      description: Google Cloud Contact Center AI Update a conversation
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: google-cloud-contact-center-ai.updateconversation
      with:
        projectId: tools.projectId
        location: tools.location
        conversationId: tools.conversationId
      inputParameters:
      - name: projectId
        type: string
        description: projectId
        required: true
      - name: location
        type: string
        description: location
        required: true
      - name: conversationId
        type: string
        description: conversationId
        required: true
      outputParameters:
      - type: object
        mapping: $.
    - name: deleteconversation
      description: Google Cloud Contact Center AI Delete a conversation
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: google-cloud-contact-center-ai.deleteconversation
      with:
        projectId: tools.projectId
        location: tools.location
        conversationId: tools.conversationId
      inputParameters:
      - name: projectId
        type: string
        description: projectId
        required: true
      - name: location
        type: string
        description: location
        required: true
      - name: conversationId
        type: string
        description: conversationId
        required: true
      outputParameters:
      - type: object
        mapping: $.
    - name: listanalyses
      description: Google Cloud Contact Center AI List analyses
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: google-cloud-contact-center-ai.listanalyses
      with:
        projectId: tools.projectId
        location: tools.location
        conversationId: tools.conversationId
      inputParameters:
      - name: projectId
        type: string
        description: projectId
        required: true
      - name: location
        type: string
        description: location
        required: true
      - name: conversationId
        type: string
        description: conversationId
        required: true
      outputParameters:
      - type: object
        mapping: $.
    - name: createanalysis
      description: Google Cloud Contact Center AI Create an analysis
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: google-cloud-contact-center-ai.createanalysis
      with:
        projectId: tools.projectId
        location: tools.location
        conversationId: tools.conversationId
      inputParameters:
      - name: projectId
        type: string
        description: projectId
        required: true
      - name: location
        type: string
        description: location
        required: true
      - name: conversationId
        type: string
        description: conversationId
        required: true
      outputParameters:
      - type: object
        mapping: $.
    - name: exportinsightsdata
      description: Google Cloud Contact Center AI Export insights data
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: google-cloud-contact-center-ai.exportinsightsdata
      with:
        projectId: tools.projectId
        location: tools.location
      inputParameters:
      - name: projectId
        type: string
        description: projectId
        required: true
      - name: location
        type: string
        description: location
        required: true
      outputParameters:
      - type: object
        mapping: $.
binds:
- namespace: env
  keys:
    GOOGLE_CLOUD_CONTACT_CENTER_AI_TOKEN: GOOGLE_CLOUD_CONTACT_CENTER_AI_TOKEN