Gladly REST API — Tasks

naftiko: 1.0.0-alpha2
info:
  label: Gladly REST API — Tasks
  description: Gladly REST API — Tasks. 8 operations. Self-contained Naftiko capability covering the Tasks business surface
    of the Gladly Customer Service Platform.
  tags:
  - Gladly
  - Tasks
  - Customer Service
  created: '2026-05-24'
  modified: '2026-05-24'
binds:
- namespace: env
  keys:
    GLADLY_ORGANIZATION: GLADLY_ORGANIZATION
    GLADLY_AGENT_EMAIL: GLADLY_AGENT_EMAIL
    GLADLY_API_TOKEN: GLADLY_API_TOKEN
capability:
  consumes:
  - type: http
    namespace: gladly-tasks
    baseUri: https://{{env.GLADLY_ORGANIZATION}}.gladly.com
    description: Gladly REST API — Tasks business capability.
    resources:
    - name: api-v1-tasks
      path: /api/v1/tasks
      operations:
      - name: createTaskAndCustomer
        method: POST
        description: Create Task
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          required: true
          description: Request body (JSON).
    - name: api-v1-customers-customerId-tasks
      path: /api/v1/customers/{customerId}/tasks
      operations:
      - name: createTask
        method: POST
        description: Create Task for Customer
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: customerId
          in: path
          type: string
          required: true
          description: 'Id of the customer associated with the task to create.


            You can look up the id using the [Find customers](index.html#tag/Customers) API.

            '
        - name: body
          in: body
          type: object
          required: true
          description: Request body (JSON).
      - name: getTasks
        method: GET
        description: List Tasks
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: customerId
          in: path
          type: string
          required: true
          description: 'Id of the customer whose tasks you''d like to view.

            '
        - name: status
          in: query
          type: string
          required: false
          description: 'Fetch tasks with the provided status.

            '
    - name: api-v1-tasks-taskId
      path: /api/v1/tasks/{taskId}
      operations:
      - name: updateTask
        method: PATCH
        description: Update Task
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: taskId
          in: path
          type: string
          required: true
          description: 'Id of the task that is to be updated

            '
        - name: body
          in: body
          type: object
          required: true
          description: Request body (JSON).
      - name: getTask
        method: GET
        description: Get Task
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: taskId
          in: path
          type: string
          required: true
          description: 'Id of the task requested

            '
    - name: api-v1-tasks-taskId-comments
      path: /api/v1/tasks/{taskId}/comments
      operations:
      - name: createTaskComment
        method: POST
        description: Add Task Comment
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: taskId
          in: path
          type: string
          required: true
          description: 'Id of the task that will be commented on.

            '
        - name: body
          in: body
          type: object
          required: true
          description: Request body (JSON).
      - name: getTaskComments
        method: GET
        description: Get Task Comments
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: taskId
          in: path
          type: string
          required: true
          description: 'Id of the task comments are requested for.

            '
    - name: api-v1-tasks-taskId-comments-commentId
      path: /api/v1/tasks/{taskId}/comments/{commentId}
      operations:
      - name: getTaskComment
        method: GET
        description: Get Task Comment
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: taskId
          in: path
          type: string
          required: true
          description: 'Task id

            '
        - name: commentId
          in: path
          type: string
          required: true
          description: 'Comment id

            '
    authentication:
      type: basic
      username: '{{env.GLADLY_AGENT_EMAIL}}'
      password: '{{env.GLADLY_API_TOKEN}}'
  exposes:
  - type: rest
    namespace: gladly-tasks-rest
    port: 8080
    description: REST adapter for Gladly Tasks.
    resources:
    - path: /v1/api/v1/tasks
      name: api-v1-tasks
      description: REST surface for api-v1-tasks.
      operations:
      - method: POST
        name: createTaskAndCustomer
        description: Create Task
        call: gladly-tasks.createTaskAndCustomer
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/customers/{customerId}/tasks
      name: api-v1-customers-customerId-tasks
      description: REST surface for api-v1-customers-customerId-tasks.
      operations:
      - method: POST
        name: createTask
        description: Create Task for Customer
        call: gladly-tasks.createTask
        with:
          customerId: rest.path.customerId
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/customers/{customerId}/tasks
      name: api-v1-customers-customerId-tasks
      description: REST surface for api-v1-customers-customerId-tasks.
      operations:
      - method: GET
        name: getTasks
        description: List Tasks
        call: gladly-tasks.getTasks
        with:
          customerId: rest.path.customerId
          status: rest.query.status
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/tasks/{taskId}
      name: api-v1-tasks-taskId
      description: REST surface for api-v1-tasks-taskId.
      operations:
      - method: PATCH
        name: updateTask
        description: Update Task
        call: gladly-tasks.updateTask
        with:
          taskId: rest.path.taskId
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/tasks/{taskId}
      name: api-v1-tasks-taskId
      description: REST surface for api-v1-tasks-taskId.
      operations:
      - method: GET
        name: getTask
        description: Get Task
        call: gladly-tasks.getTask
        with:
          taskId: rest.path.taskId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/tasks/{taskId}/comments
      name: api-v1-tasks-taskId-comments
      description: REST surface for api-v1-tasks-taskId-comments.
      operations:
      - method: POST
        name: createTaskComment
        description: Add Task Comment
        call: gladly-tasks.createTaskComment
        with:
          taskId: rest.path.taskId
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/tasks/{taskId}/comments
      name: api-v1-tasks-taskId-comments
      description: REST surface for api-v1-tasks-taskId-comments.
      operations:
      - method: GET
        name: getTaskComments
        description: Get Task Comments
        call: gladly-tasks.getTaskComments
        with:
          taskId: rest.path.taskId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/tasks/{taskId}/comments/{commentId}
      name: api-v1-tasks-taskId-comments-commentId
      description: REST surface for api-v1-tasks-taskId-comments-commentId.
      operations:
      - method: GET
        name: getTaskComment
        description: Get Task Comment
        call: gladly-tasks.getTaskComment
        with:
          taskId: rest.path.taskId
          commentId: rest.path.commentId
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: gladly-tasks-mcp
    port: 9090
    transport: http
    description: MCP adapter for Gladly Tasks.
    tools:
    - name: gladly-createTaskAndCustomer
      description: Create Task
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: gladly-tasks.createTaskAndCustomer
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-createTask
      description: Create Task for Customer
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: gladly-tasks.createTask
      with:
        customerId: tools.customerId
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-getTasks
      description: List Tasks
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: gladly-tasks.getTasks
      with:
        customerId: tools.customerId
        status: tools.status
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-updateTask
      description: Update Task
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: gladly-tasks.updateTask
      with:
        taskId: tools.taskId
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-getTask
      description: Get Task
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: gladly-tasks.getTask
      with:
        taskId: tools.taskId
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-createTaskComment
      description: Add Task Comment
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: gladly-tasks.createTaskComment
      with:
        taskId: tools.taskId
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-getTaskComments
      description: Get Task Comments
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: gladly-tasks.getTaskComments
      with:
        taskId: tools.taskId
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-getTaskComment
      description: Get Task Comment
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: gladly-tasks.getTaskComment
      with:
        taskId: tools.taskId
        commentId: tools.commentId
      outputParameters:
      - type: object
        mapping: $.