Gladly · Capability

Gladly REST API — Proactive Conversations

Gladly REST API — Proactive Conversations. 1 operations. Self-contained Naftiko capability covering the Proactive Conversations business surface of the Gladly Customer Service Platform.

Gladly REST API — Proactive Conversations is a Naftiko capability published by Gladly, one of 21 capabilities the APIs.io network indexes for this provider. It bundles 1 operation across the POST method rooted at /v1/api/v1/campaigns/{…}/recipient-collections.

The capability includes 1 state-changing operation. Lead operation: Create Recipient Collection for an Existing Proactive Campaign. Can be deployed as a REST endpoint, MCP tool, or Agent Skill via Naftiko.

Tagged areas include Gladly, Proactive Conversations, and Customer Service.

Run with Naftiko GladlyProactive ConversationsCustomer Service

What You Can Do

POST

Createrecipientcollection — Create Recipient Collection for an Existing Proactive Campaign

/v1/api/v1/campaigns/{campaignId}/recipient-collections

MCP Tools

gladly-createRecipientCollection

Create Recipient Collection for an Existing Proactive Campaign

Capability Spec

naftiko: 1.0.0-alpha2
info:
  label: Gladly REST API — Proactive Conversations
  description: Gladly REST API — Proactive Conversations. 1 operations. Self-contained Naftiko capability covering the Proactive
    Conversations business surface of the Gladly Customer Service Platform.
  tags:
  - Gladly
  - Proactive Conversations
  - Customer Service
  created: '2026-05-24'
  modified: '2026-05-24'
binds:
- namespace: env
  keys:
    GLADLY_ORGANIZATION: GLADLY_ORGANIZATION
    GLADLY_AGENT_EMAIL: GLADLY_AGENT_EMAIL
    GLADLY_API_TOKEN: GLADLY_API_TOKEN
capability:
  consumes:
  - type: http
    namespace: gladly-proactive-conversations
    baseUri: https://{{env.GLADLY_ORGANIZATION}}.gladly.com
    description: Gladly REST API — Proactive Conversations business capability.
    resources:
    - name: api-v1-campaigns-campaignId-recipient-collections
      path: /api/v1/campaigns/{campaignId}/recipient-collections
      operations:
      - name: createRecipientCollection
        method: POST
        description: Create Recipient Collection for an Existing Proactive Campaign
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          required: true
          description: Request body (JSON).
    authentication:
      type: basic
      username: '{{env.GLADLY_AGENT_EMAIL}}'
      password: '{{env.GLADLY_API_TOKEN}}'
  exposes:
  - type: rest
    namespace: gladly-proactive-conversations-rest
    port: 8080
    description: REST adapter for Gladly Proactive Conversations.
    resources:
    - path: /v1/api/v1/campaigns/{campaignId}/recipient-collections
      name: api-v1-campaigns-campaignId-recipient-collections
      description: REST surface for api-v1-campaigns-campaignId-recipient-collections.
      operations:
      - method: POST
        name: createRecipientCollection
        description: Create Recipient Collection for an Existing Proactive Campaign
        call: gladly-proactive-conversations.createRecipientCollection
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: gladly-proactive-conversations-mcp
    port: 9090
    transport: http
    description: MCP adapter for Gladly Proactive Conversations.
    tools:
    - name: gladly-createRecipientCollection
      description: Create Recipient Collection for an Existing Proactive Campaign
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: gladly-proactive-conversations.createRecipientCollection
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.