Gladly · Capability

Gladly REST API — Communications

Gladly REST API — Communications. 2 operations. Self-contained Naftiko capability covering the Communications business surface of the Gladly Customer Service Platform.

Gladly REST API — Communications is a Naftiko capability published by Gladly, one of 21 capabilities the APIs.io network indexes for this provider. It bundles 2 operations across the POST method rooted at /v1/api/v1/communications.

The capability includes 2 state-changing operations. Lead operation: Send SMS. Can be deployed as a REST endpoint, MCP tool, or Agent Skill via Naftiko.

Tagged areas include Gladly, Communications, and Customer Service.

Run with Naftiko GladlyCommunicationsCustomer Service

What You Can Do

POST
Sendsms — Send SMS
/v1/api/v1/communications/sms
POST
Sendemail — Send Email
/v1/api/v1/communications/email

MCP Tools

gladly-sendSMS

Send SMS

gladly-sendEmail

Send Email

Capability Spec

gladly-communications.yaml Raw ↑ 
naftiko: 1.0.0-alpha2
info:
  label: Gladly REST API — Communications
  description: Gladly REST API — Communications. 2 operations. Self-contained Naftiko capability covering the Communications
    business surface of the Gladly Customer Service Platform.
  tags:
  - Gladly
  - Communications
  - Customer Service
  created: '2026-05-24'
  modified: '2026-05-24'
binds:
- namespace: env
  keys:
    GLADLY_ORGANIZATION: GLADLY_ORGANIZATION
    GLADLY_AGENT_EMAIL: GLADLY_AGENT_EMAIL
    GLADLY_API_TOKEN: GLADLY_API_TOKEN
capability:
  consumes:
  - type: http
    namespace: gladly-communications
    baseUri: https://{{env.GLADLY_ORGANIZATION}}.gladly.com
    description: Gladly REST API — Communications business capability.
    resources:
    - name: api-v1-communications-sms
      path: /api/v1/communications/sms
      operations:
      - name: sendSMS
        method: POST
        description: Send SMS
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          required: true
          description: Request body (JSON).
    - name: api-v1-communications-email
      path: /api/v1/communications/email
      operations:
      - name: sendEmail
        method: POST
        description: Send Email
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          required: true
          description: Request body (JSON).
    authentication:
      type: basic
      username: '{{env.GLADLY_AGENT_EMAIL}}'
      password: '{{env.GLADLY_API_TOKEN}}'
  exposes:
  - type: rest
    namespace: gladly-communications-rest
    port: 8080
    description: REST adapter for Gladly Communications.
    resources:
    - path: /v1/api/v1/communications/sms
      name: api-v1-communications-sms
      description: REST surface for api-v1-communications-sms.
      operations:
      - method: POST
        name: sendSMS
        description: Send SMS
        call: gladly-communications.sendSMS
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/communications/email
      name: api-v1-communications-email
      description: REST surface for api-v1-communications-email.
      operations:
      - method: POST
        name: sendEmail
        description: Send Email
        call: gladly-communications.sendEmail
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: gladly-communications-mcp
    port: 9090
    transport: http
    description: MCP adapter for Gladly Communications.
    tools:
    - name: gladly-sendSMS
      description: Send SMS
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: gladly-communications.sendSMS
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-sendEmail
      description: Send Email
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: gladly-communications.sendEmail
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.