Gladly · Capability

Gladly REST API — Answer Management

Gladly REST API — Answer Management. 7 operations. Self-contained Naftiko capability covering the Answer Management business surface of the Gladly Customer Service Platform.

Gladly REST API — Answer Management is a Naftiko capability published by Gladly, one of 21 capabilities the APIs.io network indexes for this provider. It bundles 7 operations across the GET, DELETE, POST, PATCH, and PUT methods rooted at /v1/api/v1/answers.

The capability includes 2 read-only operations and 5 state-changing operations. Lead operation: Add Answer. Can be deployed as a REST endpoint, MCP tool, or Agent Skill via Naftiko.

Tagged areas include Gladly, Answer Management, and Customer Service.

Run with Naftiko GladlyAnswer ManagementCustomer Service

What You Can Do

POST

Addanswer — Add Answer

/v1/api/v1/answers

GET

Getanswerbyid — Get Answer

/v1/api/v1/answers/{answerId}

PATCH

Updateanswer — Update Answer

/v1/api/v1/answers/{answerId}

DELETE

Deleteanswer — Delete Answer

/v1/api/v1/answers/{answerId}

GET

Getanswercontentbylanguageandtype — Get Answer Content

/v1/api/v1/answers/{answerId}/languages/{language}/type/{type}

PUT

Addanswercontentbylanguageandtype — Add or Update Answer Content

/v1/api/v1/answers/{answerId}/languages/{language}/type/{type}

DELETE

Deleteanswercontentbylanguageandtype — Delete Answer Content

/v1/api/v1/answers/{answerId}/languages/{language}/type/{type}

MCP Tools

gladly-addAnswer

Add Answer

gladly-getAnswerById

Get Answer

read-only idempotent

gladly-updateAnswer

Update Answer

gladly-deleteAnswer

Delete Answer

idempotent

gladly-getAnswerContentByLanguageAndType

Get Answer Content

read-only idempotent

gladly-addAnswerContentByLanguageAndType

Add or Update Answer Content

idempotent

gladly-deleteAnswerContentByLanguageAndType

Delete Answer Content

idempotent

Capability Spec

naftiko: 1.0.0-alpha2
info:
  label: Gladly REST API — Answer Management
  description: Gladly REST API — Answer Management. 7 operations. Self-contained Naftiko capability covering the Answer Management
    business surface of the Gladly Customer Service Platform.
  tags:
  - Gladly
  - Answer Management
  - Customer Service
  created: '2026-05-24'
  modified: '2026-05-24'
binds:
- namespace: env
  keys:
    GLADLY_ORGANIZATION: GLADLY_ORGANIZATION
    GLADLY_AGENT_EMAIL: GLADLY_AGENT_EMAIL
    GLADLY_API_TOKEN: GLADLY_API_TOKEN
capability:
  consumes:
  - type: http
    namespace: gladly-answer-management
    baseUri: https://{{env.GLADLY_ORGANIZATION}}.gladly.com
    description: Gladly REST API — Answer Management business capability.
    resources:
    - name: api-v1-answers
      path: /api/v1/answers
      operations:
      - name: addAnswer
        method: POST
        description: Add Answer
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          required: true
          description: Request body (JSON).
    - name: api-v1-answers-answerId
      path: /api/v1/answers/{answerId}
      operations:
      - name: getAnswerById
        method: GET
        description: Get Answer
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: answerId
          in: path
          type: string
          required: true
          description: id of the answer
      - name: updateAnswer
        method: PATCH
        description: Update Answer
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: answerId
          in: path
          type: string
          required: true
          description: id of the answer
        - name: body
          in: body
          type: object
          required: true
          description: Request body (JSON).
      - name: deleteAnswer
        method: DELETE
        description: Delete Answer
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: answerId
          in: path
          type: string
          required: true
          description: id of the answer
    - name: api-v1-answers-answerId-languages-language-type-type
      path: /api/v1/answers/{answerId}/languages/{language}/type/{type}
      operations:
      - name: getAnswerContentByLanguageAndType
        method: GET
        description: Get Answer Content
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: answerId
          in: path
          type: string
          required: true
          description: id of the answer
        - name: language
          in: path
          type: string
          required: true
          description: Language code according to ISO 639 format. The specified language must also be configured for the org.
        - name: type
          in: path
          type: string
          required: true
          description: Type of answer. Must be one of `public`, `email`, `messaging`, or `reference`.
      - name: addAnswerContentByLanguageAndType
        method: PUT
        description: Add or Update Answer Content
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: answerId
          in: path
          type: string
          required: true
          description: id of the answer
        - name: language
          in: path
          type: string
          required: true
          description: Language code according to ISO 639 format. The specified language must also be configured for the org.
        - name: type
          in: path
          type: string
          required: true
          description: Type of answer. Must be one of `public`, `email`, `messaging`, or `reference`.
        - name: body
          in: body
          type: object
          required: true
          description: Request body (JSON).
      - name: deleteAnswerContentByLanguageAndType
        method: DELETE
        description: Delete Answer Content
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: answerId
          in: path
          type: string
          required: true
          description: id of the answer
        - name: language
          in: path
          type: string
          required: true
          description: Language code according to ISO 639 format. The specified language must also be configured for the org.
        - name: type
          in: path
          type: string
          required: true
          description: Type of answer. Must be one of `public`, `email`, `messaging`, or `reference`.
    authentication:
      type: basic
      username: '{{env.GLADLY_AGENT_EMAIL}}'
      password: '{{env.GLADLY_API_TOKEN}}'
  exposes:
  - type: rest
    namespace: gladly-answer-management-rest
    port: 8080
    description: REST adapter for Gladly Answer Management.
    resources:
    - path: /v1/api/v1/answers
      name: api-v1-answers
      description: REST surface for api-v1-answers.
      operations:
      - method: POST
        name: addAnswer
        description: Add Answer
        call: gladly-answer-management.addAnswer
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/answers/{answerId}
      name: api-v1-answers-answerId
      description: REST surface for api-v1-answers-answerId.
      operations:
      - method: GET
        name: getAnswerById
        description: Get Answer
        call: gladly-answer-management.getAnswerById
        with:
          answerId: rest.path.answerId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/answers/{answerId}
      name: api-v1-answers-answerId
      description: REST surface for api-v1-answers-answerId.
      operations:
      - method: PATCH
        name: updateAnswer
        description: Update Answer
        call: gladly-answer-management.updateAnswer
        with:
          answerId: rest.path.answerId
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/answers/{answerId}
      name: api-v1-answers-answerId
      description: REST surface for api-v1-answers-answerId.
      operations:
      - method: DELETE
        name: deleteAnswer
        description: Delete Answer
        call: gladly-answer-management.deleteAnswer
        with:
          answerId: rest.path.answerId
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/answers/{answerId}/languages/{language}/type/{type}
      name: api-v1-answers-answerId-languages-language-type-type
      description: REST surface for api-v1-answers-answerId-languages-language-type-type.
      operations:
      - method: GET
        name: getAnswerContentByLanguageAndType
        description: Get Answer Content
        call: gladly-answer-management.getAnswerContentByLanguageAndType
        with:
          answerId: rest.path.answerId
          language: rest.path.language
          type: rest.path.type
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/answers/{answerId}/languages/{language}/type/{type}
      name: api-v1-answers-answerId-languages-language-type-type
      description: REST surface for api-v1-answers-answerId-languages-language-type-type.
      operations:
      - method: PUT
        name: addAnswerContentByLanguageAndType
        description: Add or Update Answer Content
        call: gladly-answer-management.addAnswerContentByLanguageAndType
        with:
          answerId: rest.path.answerId
          language: rest.path.language
          type: rest.path.type
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/answers/{answerId}/languages/{language}/type/{type}
      name: api-v1-answers-answerId-languages-language-type-type
      description: REST surface for api-v1-answers-answerId-languages-language-type-type.
      operations:
      - method: DELETE
        name: deleteAnswerContentByLanguageAndType
        description: Delete Answer Content
        call: gladly-answer-management.deleteAnswerContentByLanguageAndType
        with:
          answerId: rest.path.answerId
          language: rest.path.language
          type: rest.path.type
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: gladly-answer-management-mcp
    port: 9090
    transport: http
    description: MCP adapter for Gladly Answer Management.
    tools:
    - name: gladly-addAnswer
      description: Add Answer
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: gladly-answer-management.addAnswer
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-getAnswerById
      description: Get Answer
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: gladly-answer-management.getAnswerById
      with:
        answerId: tools.answerId
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-updateAnswer
      description: Update Answer
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: gladly-answer-management.updateAnswer
      with:
        answerId: tools.answerId
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-deleteAnswer
      description: Delete Answer
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: gladly-answer-management.deleteAnswer
      with:
        answerId: tools.answerId
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-getAnswerContentByLanguageAndType
      description: Get Answer Content
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: gladly-answer-management.getAnswerContentByLanguageAndType
      with:
        answerId: tools.answerId
        language: tools.language
        type: tools.type
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-addAnswerContentByLanguageAndType
      description: Add or Update Answer Content
      hints:
        readOnly: false
        destructive: false
        idempotent: true
      call: gladly-answer-management.addAnswerContentByLanguageAndType
      with:
        answerId: tools.answerId
        language: tools.language
        type: tools.type
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-deleteAnswerContentByLanguageAndType
      description: Delete Answer Content
      hints:
        readOnly: false
        destructive: true
        idempotent: true
      call: gladly-answer-management.deleteAnswerContentByLanguageAndType
      with:
        answerId: tools.answerId
        language: tools.language
        type: tools.type
      outputParameters:
      - type: object
        mapping: $.