Gladly REST API — Agents

naftiko: 1.0.0-alpha2
info:
  label: Gladly REST API — Agents
  description: Gladly REST API — Agents. 4 operations. Self-contained Naftiko capability covering the Agents business surface
    of the Gladly Customer Service Platform.
  tags:
  - Gladly
  - Agents
  - Customer Service
  created: '2026-05-24'
  modified: '2026-05-24'
binds:
- namespace: env
  keys:
    GLADLY_ORGANIZATION: GLADLY_ORGANIZATION
    GLADLY_AGENT_EMAIL: GLADLY_AGENT_EMAIL
    GLADLY_API_TOKEN: GLADLY_API_TOKEN
capability:
  consumes:
  - type: http
    namespace: gladly-agents
    baseUri: https://{{env.GLADLY_ORGANIZATION}}.gladly.com
    description: Gladly REST API — Agents business capability.
    resources:
    - name: api-v1-agents
      path: /api/v1/agents
      operations:
      - name: getAgents
        method: GET
        description: List Agents
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters: []
    - name: api-v1-agents-agentId
      path: /api/v1/agents/{agentId}
      operations:
      - name: getAgent
        method: GET
        description: Get Agent
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters: []
    - name: api-v1-agents-agentId-call-recorder
      path: /api/v1/agents/{agentId}/call-recorder
      operations:
      - name: getAgentCallRecording
        method: GET
        description: Get Agent CallRecorder
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters: []
      - name: updateAgentCallRecording
        method: PATCH
        description: Update Agent CallRecorder
        outputRawFormat: json
        outputParameters:
        - name: result
          type: object
          value: $.
        inputParameters:
        - name: body
          in: body
          type: object
          required: true
          description: Request body (JSON).
    authentication:
      type: basic
      username: '{{env.GLADLY_AGENT_EMAIL}}'
      password: '{{env.GLADLY_API_TOKEN}}'
  exposes:
  - type: rest
    namespace: gladly-agents-rest
    port: 8080
    description: REST adapter for Gladly Agents.
    resources:
    - path: /v1/api/v1/agents
      name: api-v1-agents
      description: REST surface for api-v1-agents.
      operations:
      - method: GET
        name: getAgents
        description: List Agents
        call: gladly-agents.getAgents
        with: {}
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/agents/{agentId}
      name: api-v1-agents-agentId
      description: REST surface for api-v1-agents-agentId.
      operations:
      - method: GET
        name: getAgent
        description: Get Agent
        call: gladly-agents.getAgent
        with: {}
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/agents/{agentId}/call-recorder
      name: api-v1-agents-agentId-call-recorder
      description: REST surface for api-v1-agents-agentId-call-recorder.
      operations:
      - method: GET
        name: getAgentCallRecording
        description: Get Agent CallRecorder
        call: gladly-agents.getAgentCallRecording
        with: {}
        outputParameters:
        - type: object
          mapping: $.
    - path: /v1/api/v1/agents/{agentId}/call-recorder
      name: api-v1-agents-agentId-call-recorder
      description: REST surface for api-v1-agents-agentId-call-recorder.
      operations:
      - method: PATCH
        name: updateAgentCallRecording
        description: Update Agent CallRecorder
        call: gladly-agents.updateAgentCallRecording
        with:
          body: rest.body
        outputParameters:
        - type: object
          mapping: $.
  - type: mcp
    namespace: gladly-agents-mcp
    port: 9090
    transport: http
    description: MCP adapter for Gladly Agents.
    tools:
    - name: gladly-getAgents
      description: List Agents
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: gladly-agents.getAgents
      with: {}
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-getAgent
      description: Get Agent
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: gladly-agents.getAgent
      with: {}
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-getAgentCallRecording
      description: Get Agent CallRecorder
      hints:
        readOnly: true
        destructive: false
        idempotent: true
      call: gladly-agents.getAgentCallRecording
      with: {}
      outputParameters:
      - type: object
        mapping: $.
    - name: gladly-updateAgentCallRecording
      description: Update Agent CallRecorder
      hints:
        readOnly: false
        destructive: false
        idempotent: false
      call: gladly-agents.updateAgentCallRecording
      with:
        body: tools.body
      outputParameters:
      - type: object
        mapping: $.